Customer Services Project Manager

Accountabilities:

Manage the full project lifecycle: Lead customer service projects from initiation and planning through execution, installation, commissioning, and closeout, ensuring compliance with safety, budget, schedule, quality, and performance objectives.
Develop project execution plans: Establish detailed project schedules, resource plans, quality and testing plans, risk registers, and delivery strategies aligned with contractual requirements and customer expectations.
Coordinate multidisciplinary teams: Assign and manage resources across engineering, field service, vendors, consultants, contractors, and third-party service providers to ensure effective collaboration and timely project delivery.
Oversee electrical infrastructure projects: Manage initiatives involving low- and medium-voltage switchgear, transformers, motor control centers, electrical distribution systems, integrated electrical house solutions, battery systems, cables, busways, and associated equipment.
Lead data center and construction projects: Coordinate electrical infrastructure installations, turnkey design-build initiatives, engineering, procurement and construction (EPC) projects, power system studies, and other complex customer service engagements.
Manage project budgets and financial performance: Monitor project costs, track financial results, prepare monthly revenue forecasts, evaluate financial risks, and implement corrective measures to maintain profitability and budget compliance.
Control schedules and project progress: Track milestones, evaluate completion forecasts, monitor project performance, and implement recovery plans when delays, resource constraints, or other issues threaten delivery commitments.
Manage contracts and change orders: Review contractual obligations, assess scope changes, negotiate change orders, support vendor negotiations, and ensure suppliers and contractors comply with agreed terms.
Identify and mitigate project risks: Proactively assess technical, operational, financial, and scheduling risks, develop mitigation strategies, and maintain effective oversight of third-party vendors and service providers.
Maintain customer relationships: Communicate regularly with clients, manage expectations, provide project updates, coordinate site schedules, and resolve issues to support customer satisfaction and long-term partnerships.
Ensure safety and quality compliance: Apply appropriate safety protocols, oversee quality assurance activities, review engineering drawings, and coordinate testing and commissioning to ensure reliable project outcomes.
Lead stakeholder communication: Present complex project issues, performance updates, and recommendations to internal teams, customers, management, and other stakeholders at different organizational levels.
Drive continuous improvement: Capture project feedback, identify opportunities to improve delivery methods, and recommend enhancements to service offerings, execution processes, and customer experience.
Requirements:
Education: Bachelor's degree in Management, Business, Mechanical Engineering, Electrical Engineering, or a related field.
Professional experience: At least five years of relevant experience in the offered role or a comparable position, such as Project Coordinator, Project Engineer, Contracts Manager, Field Service Engineer, or Field Service Technician.
Construction project management: At least five years of direct project management experience in construction environments, including electrical distribution projects.
Electrical distribution expertise: At least four years of experience with the design or installation of low- or medium-voltage electrical distribution systems.
Data center experience: At least four years of experience working on data center construction projects.
Project planning and execution: Demonstrated experience managing project schedules, budgets, resources, field personnel, progress evaluations, and financial reporting across complex technical projects.
Risk and contract management: Strong knowledge of risk identification and mitigation, contractual obligations, change order negotiation, vendor oversight, and project recovery planning.
Technical capabilities: Experience reviewing engineering drawings, coordinating electrical installations, managing testing and commissioning activities, and ensuring compliance with applicable safety protocols.
Financial and commercial acumen: Ability to monitor project costs, forecast revenue, evaluate financial performance, and make informed decisions to maintain project profitability.
Stakeholder management: Proven ability to communicate complex issues clearly to audiences at multiple organizational levels and coordinate effectively with internal and external stakeholders.
Leadership and collaboration: Strong organizational and interpersonal skills, with the ability to direct multidisciplinary teams, manage competing priorities, resolve issues, and maintain accountability across project participants.
Customer focus: Excellent communication and relationship-building skills, with a commitment to managing expectations, resolving concerns, and delivering high-quality customer outcomes.
Problem-solving and adaptability: Ability to identify emerging project challenges, develop practical solutions, and implement corrective actions in dynamic construction and field service environments.
Travel availability: Willingness and ability to travel domestically up to approximately 25%, depending on project and customer requirements.
Work arrangement: The position is remote, with travel to project sites and customer locations as required.
Benefits:
Competitive annual salary: Advertised annual salary range of $133,182–$150,144.
Full-time, permanent employment: A stable professional opportunity with responsibility for complex electrical infrastructure and customer service projects.
Remote work flexibility: Work remotely while coordinating with project teams, customers, contractors, and field personnel.
Technical and leadership development: Opportunities to strengthen project management expertise across electrical distribution, construction, commissioning, and data center infrastructure.
High-impact projects: Lead initiatives involving critical power systems, electrical equipment installations, infrastructure upgrades, and mission-critical facilities.
Cross-functional collaboration: Work with multidisciplinary engineering, field service, commercial, and technical teams.
Customer relationship development: Build long-term partnerships and contribute to improvements in project execution and customer satisfaction.
Equal employment opportunity: A commitment to an inclusive workplace and fair consideration of qualified candidates.
Reasonable accommodations: Support for qualified applicants who require accommodations during the recruitment and selection process.