Cyber Claims Specialist - Cyber Insurance

Accountabilities

• Manage a growing portfolio of primarily first-party cyber insurance claims, supporting the full adjudication process from first notice of loss through resolution, with increasing independence as experience develops.

• Complete a structured onboarding and training program, working under the guidance of experienced claims professionals before progressing to independent file management.

• Analyze policy coverage, assess claim circumstances, and prepare clear, accurate, and well-reasoned coverage letters and customer correspondence.

• Develop practical knowledge of both primary and excess insurance claims, including the coverage considerations and processes associated with each.

• Work directly with policyholders and brokers to understand claim needs, communicate decisions, and achieve fair, timely, and effective outcomes.

• Coordinate with external legal counsel and specialist service providers, including digital forensics and incident response firms, to help customers respond efficiently to cyber incidents.

• Collaborate with Operations colleagues to maintain efficient claims administration, accurate records, and reliable claims data.

• Analyze claims portfolio performance, identify emerging trends, and communicate relevant insights to support informed business decisions.

• Provide claims-related input on policy wording and tailored client solutions, helping improve coverage clarity and the customer experience.

• Partner with Actuarial, Finance, Risk Management, Underwriting, and Product teams to share claims insights and support effective client and risk management.

• Represent the organization at industry conferences, client events, and professional association activities as experience and expertise grow.

• Maintain strong responsiveness, sound judgment, and professional communication throughout the claims process, particularly when handling time-sensitive or high-pressure situations.

Requirements:

• Bachelor's degree or equivalent, with a bachelor's degree specifically identified as the preferred formal qualification for this position.

• Approximately 1–5 years of relevant professional experience in claims, insurance, legal services, or a related field.

• Strong commitment to customer service, with the responsiveness and professionalism needed to support customers during stressful cyber incidents.

• Excellent written communication skills, including the ability to draft clear, precise, and well-supported coverage letters and other formal correspondence.

• Strong verbal and interpersonal skills, with the ability to communicate confidently and empathetically by phone or video, including in challenging situations.

• Sound analytical judgment and the ability to evaluate coverage issues, assess information, and make well-reasoned decisions.

• Strong negotiation, influencing, organization, and task management skills, with the ability to manage multiple priorities and meet deadlines.

• Composure under pressure, dependability, integrity, accountability, and a willingness to take ownership of work.

• A proactive, self-directed approach to learning, including the ability to seek feedback, adapt quickly, and succeed in a fast-paced, high-performing environment.

• Ability to work effectively in a fully remote setting while maintaining focus, productivity, collaboration, and consistent communication.

• Willingness to obtain the required insurance adjuster licenses, with support provided by the organization.

• Preferred qualifications:

  • Previous claims handling experience or familiarity with insurance products and claims processes.

  • A legal background, including a Juris Doctor (J.D.) degree or paralegal experience.

  • Technical familiarity relevant to cybersecurity, incident response, or digital forensics.

  • Strong project management capabilities and a goal-oriented approach to delivering results.

  • Willingness to travel up to approximately 10% for business needs, industry events, and client or professional engagements.

  • Ability to perform the essential functions of the role, including extended periods sitting at a desk and working on a computer, and occasional lifting of up to 15 pounds. Reasonable accommodations may be available for individuals with disabilities.

  Benefits:

  • Annual salary: $85,000–$135,000 USD, depending on experience and location.

  • Performance incentives: Potential eligibility for annual performance bonuses and equity participation.

  • Healthcare coverage: Medical, dental, and vision benefits.

  • Retirement savings: 401(k) plan with an employer contribution.

  • Paid time off: Flexible paid time off (PTO).

  • Remote work: Fully remote opportunity open to candidates located anywhere in the United States.

  • Professional development: Structured onboarding, hands-on training, and direct mentorship from experienced cyber claims professionals.

  • Career progression: Opportunity to advance from supervised claims handling to independent management of cyber insurance claims.

  • Cross-functional exposure: Work alongside specialists across claims, underwriting, product development, cybersecurity incident response, legal, actuarial, finance, and risk management.

  • Inclusive workplace: An equal opportunity environment committed to diversity, fairness, and inclusion.