SOC Analyst – Tier 2 

Calling all innovators – find your future at Fiserv. 

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv. 

About your role: 

This role is a Tier 2 Security Operations Center (SOC) analyst position on Fiserv's Cyber Threat Management team, serving as an escalation point when a routine security event becomes a true incident. This is a regular Monday–Friday, 9:00 a.m.–5:00 p.m. role, with occasional on-call work. 

You'll bring hands-on EDR/incident response experience, step in as incident commander to coordinate cross-functional response, communicate clearly with everyone from application teams to executives, and mentor Tier 1 analysts using real incidents as teaching moments. 

What you'll do: 

• Act as incident commander when an event is escalated to a true incident, coordinating with application and cybersecurity teams to contain issues such as removing an unauthorized user from a server or isolating malware. 

• Assess and triage incoming alerts, distinguish routine events from incidents, develop hypotheses on how incidents occurred, and provide direction during incident bridges. 

• Communicate diplomatically with application managers, executives, and cross-functional stakeholders during high-pressure incidents, tailoring the level of technical detail to each audience. 

• Write after-action reports and incident summaries for audiences ranging from executives and sales to technical and management teams. 

• Mentor Tier 1 SOC analysts using completed incidents as case studies, covering both soft skills (e.g., calming an application team) and technical methods (e.g., crafting Splunk queries). 

• Use CrowdStrike and comparable EDR platforms to contain network assets, remotely access affected systems, and collect system information during investigations. 

• Participate in occasional on-call coverage, keeping your phone nearby to be engaged first when an incident occurs outside of standard business hours. 

• Build rapport quickly with incident participants and partner effectively with application teams, executives, and other cybersecurity functions. 

Responsibilities listed are not intended to be all-inclusive and may be modified as necessary. 

Experience you'll need to have: 

• Approximately 5+ years of hands-on SOC or incident response experience, including working with EDR tools – CrowdStrike experience preferred, though comparable tool experience is acceptable. 

• Demonstrated experience serving as an incident lead or commander, including remediation, containment, and stakeholder communication during active incidents. 

• Strong communication skills, with the ability to work diplomatically with other teams, executives, and application managers while taking charge and assigning responsibilities. 

• Ability to write clear after-action reports and summaries tailored to technical and non-technical audiences. 

• Demonstrated ability to mentor or coach junior analysts on both technical methods and soft skills. 

• Ability to perform under pressure, take charge of a situation, and make sound decisions with incomplete information. 

• A collaborative mindset with genuine curiosity about cybersecurity fundamentals, adversaries, threats, and their potential impact on the environment. 

• Willingness to participate in occasional on-call coverage outside of standard business hours. 

Experience that would be great to have: 

• Recent or in-progress cybersecurity certifications such as Security+, CISSP, or SANS credentials. 

• Active engagement with the cybersecurity community, signaling curiosity and ongoing learning about current threats. 

• Experience crafting Splunk queries or similar SIEM searches to support investigations and mentoring. 

• Prior experience partnering with a globally distributed SOC or incident response team. 

• Familiarity with additional EDR/XDR, SIEM, or SOAR platforms beyond CrowdStrike. 

How you'll work: 

• This role can be on-site in either our Berkeley Heights, NJ or Alpharetta, GA campuses. Both locations will be considered based on candidate fit and experience. 

• This is a regular Monday–Friday, 9:00 a.m.–5:00 p.m. schedule, with occasional on-call work. 

Travel: 

• Minimal travel is expected for this role. 

Sponsorship: 

Certain systems supported by this team have strict eligibility requirements, including likely U.S. citizenship. You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered. 

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.