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Pittsburgh, Pennsylvania, United States
Onsite
This role generally works Monday through Friday, 9:00 a.m. to 5:00 p.m. Eastern.
This role generally works Monday through Friday, 9:00 a.m. to 5:00 p.m. Eastern. During another team member’s planned absence, the employee may temporarily move to an alternate Operations schedule, including overnight or weekend hours. Schedule changes will ordinarily be communicated in advance and accompanied by corresponding adjustments to the employee’s regular workdays.
Teraswitch is on a mission to provide the highest-performance, lowest-latency bare metal servers in the world. With 20 data center locations around the world, Teraswitch has served thousands of customers across 185 countries.
Founded by Brendan Mannella and headquartered in Pittsburgh, Pennsylvania, Teraswitch is a privately held infrastructure company operating a growing global bare metal platform.
As a member of Data Center Operations, you will help maintain Teraswitch infrastructure and provide operational coverage during weekday business hours, with temporary coverage of alternate Operations schedules during planned team absences. You will respond to customer and internal requests, monitor active infrastructure issues, perform hands-on work at our Pittsburgh facility, and coordinate work at remote data center locations.
This role requires someone who can work independently, manage multiple priorities, communicate clearly, and recognize when an issue requires immediate escalation.
Responsibilities include:
Monitor infrastructure alerts, support requests, and active operational issues.
Respond to reported server, network, power, cooling, connectivity, and other infrastructure problems.
Perform initial incident triage, gather relevant information, take documented corrective actions, and escalate when necessary.
Maintain clear ticket updates, incident timelines, documentation, and shift handoffs.
Install and maintain servers and network equipment, including rack-and-stack work, cabling, and physical device configuration.
Run hardware diagnostics and replace failing components in a timely manner.
Upgrade server components, including processors, memory, storage devices, network interfaces, cabling, and related hardware.
Execute documented server-management, recovery, deployment, and maintenance procedures.
Coordinate and direct remote-hands technicians and contractors at Teraswitch data center locations.
Write clear Methods of Procedure for remote data center technicians to perform hardware and infrastructure work.
Coordinate scheduled installations, maintenance events, migrations, shipments, and other operational work, including work occurring outside regular hours when scheduled in advance.
Work with facility staff to address power, cooling, cross-connect, and other facility-provided services.
Coordinate facility maintenance and ensure service-affecting events are properly tracked and escalated.
Work with vendor warranty technicians to ensure hardware issues are resolved promptly and correctly.
Set up, maintain, audit, and document spare-parts inventory.
Collaborate with Software, Network, Systems, Facilities, Logistics, and other internal teams.
Maintain accurate documentation of infrastructure, completed work, hardware changes, and physical inventory.
Proactively identify recurring problems and opportunities to improve operational efficiency.
Follow established security, change-management, escalation, and access-control procedures.
Three or more years of experience in data center operations, infrastructure support, systems support, or a similar technical role.
Experience installing, configuring, diagnosing, repairing, and upgrading server hardware.
Working knowledge of server components, network equipment, structured cabling, and data center facility services.
Ability to independently prioritize concurrent customer, infrastructure, and operational issues.
Sound judgment regarding when and how to escalate time-sensitive or service-affecting incidents.
Ability to follow technical procedures precisely and document completed work clearly.
Ability to coordinate technical work with remote-hands providers, contractors, vendors, and internal teams.
Strong troubleshooting and problem-solving skills.
Strong organizational and time-management skills.
Clear written and verbal communication.
Ability to safely lift, move, rack, and work around data center equipment.
Ability to temporarily adjust scheduled workdays and hours, with advance notice when practicable, to provide coverage during planned team absences.
Linux administration and troubleshooting.
Server management through IPMI, Redfish, or vendor BMC platforms.
Infrastructure monitoring and alert-management platforms.
Ticketing, documentation, inventory, and infrastructure-management systems.
Basic networking concepts, including IP addressing, VLANs, interface bonding, and physical connectivity.
Writing and following MOPs, SOPs, runbooks, and escalation procedures.
Coordinating remote-hands or contractor work at distributed data center locations.
Hardware inventory management and component compatibility.
Experience supporting bare metal, hosting, cloud, network, or large-scale infrastructure environments.
Familiarity with APIs or API endpoints used to retrieve and validate operational data.
Along with competitive pay, full-time Teraswitch employees are eligible for the following benefits beginning on their first day of employment:
Health, dental, and vision insurance.
401(k) with company profit sharing.
Flexible paid time off.
Company holiday benefits.
Success means operational issues receive prompt attention, customers and internal teams receive clear updates, incidents are escalated appropriately, physical work is completed safely and accurately, remote work is effectively coordinated, and completed work is accurately documented and handed off to the next scheduled team member.