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Bengaluru, Karnataka, India
Onsite
Industry/Sector
Not ApplicableSpecialism
Managed ServicesManagement Level
ManagerJob Description & Summary
The Opportunity
Join our Acceleration Center India and help shape the future of business for our diverse client portfolio across geographies and jurisdictions. You’ll work at the heart of global teams across Advisory, Assurance, Tax and Business Services—solving real client challenges through connected collaboration. We’ll help you grow your skills so you can go further. With hands-on learning, cutting-edge tools and an inclusive culture, this is your opportunity to do inspiring work that makes a difference—every day.
As a Data Engineer - Manager - Operate, you will play a pivotal role in our Managed Services team, focusing on delivering outsourced solutions that streamline operations, reduce costs, and enhance efficiency for our clients. Your expertise in project management, technology, and process optimization will be crucial in managing key processes and functions on behalf of our clients. As a Manager, you will lead teams and manage client accounts, focusing on strategic planning and mentoring junior staff. You are accountable for confirming project success and maintaining standards. Enhancing your leadership style, you motivate, develop, and inspire others to deliver quality. You are responsible for coaching, leveraging team members' unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same.
In this role at PwC Acceleration Center India, you will focus on transitioning and running services, managing delivery teams, and optimizing managed services processes, tools, and services. Within our Technology Consulting practice, you will be at the forefront of driving continuous improvement and innovation, confirming that our clients receive exceptional service and value.
Responsibilities:
- Strong experience in IBM DataStage, SQL server, DB2, AWS, RCA, Monthly reporting, Team management and Stakeholder management skills.
- Leading managed services workstreams to streamline operations and enhance client efficiency
- Managing delivery teams and overseeing project planning, budgeting, and execution
- Implementing process optimization strategies to improve service delivery and reduce costs
- Utilizing automation frameworks to enhance business process automation and operational performance
- Coaching team members to leverage their strengths and deliver quality outcomes
- Engaging in strategic questioning to identify opportunities for business transformation
- Facilitating continuous process improvement initiatives to drive service excellence
- Addressing conflicts and engaging in difficult conversations with stakeholders to resolve issues
- Upholding professional and technical standards while managing operational risk
- Developing and deploying automation solutions to optimize workflow and service management
What You Must Have
- At least a Bachelor's degree
- At least 10 years of experience
- Oral and written proficiency in English required
What Sets You Apart
- Excelling in automation framework design and development
- Demonstrating proficiency in business process automation (BPA)
- Utilizing operational performance management (OPM) strategies
- Implementing process optimization techniques effectively
- Leading digital transformation initiatives with innovation
- Managing complex project delivery with strategic planning
- Enhancing service delivery through stakeholder engagement
Travel Requirements
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