Data Insights Lead

The Data Insights Lead is a senior technical and people leadership role responsible for building and scaling trusted data, reporting, and analytics capabilities that support operational decision making across Canadian Operations. This role leads to the development of curated data models, standardized KPIs, executive reporting, self-service analytics, and embedded data governance to improve consistency, trust, and speed of insight delivery. The role also serves as a key partner to senior leaders and executives, translating complex operational data into clear, actionable insights that support strategic planning, performance management, and informed decision making across the organization.

This position is for a technical leader with people management experience who operates as a player coach, providing hands on leadership while establishing standards, governance, and scalable analytics solutions across the organization. The successful candidate will work closely with senior business leaders, operational stakeholders, and executive audiences to shape reporting strategies, align KPI definitions, communicate performance narratives, and ensure the organization has the trusted data foundation needed to make faster, more confident decisions.

Position Responsibilities:

• Lead the delivery of trusted, scalable operational reporting and analytics across workforce, productivity, backlog, SLA, FTE, and cost metrics.

• Build and maintain curated data models, semantic layers, and reusable reporting assets that enable a single source of truth.

• Standardize KPI definitions and reporting logic across Operations, Workforce Management, Finance, and Leadership.

• Deliver executive-ready dashboards and recurring reporting that improve visibility, decision-making, and performance management.

• Enable self-service analytics through governed datasets, reusable logic, and clear guardrails for business users.

• Strengthen data governance through improved ownership, documentation, data quality controls, and reporting standards.

• Partner with Operations, Workforce Management, and Finance leaders to translate business needs into actionable insights.

• Lead, coach, and develop team members while setting expectations for delivery quality, prioritization, and stakeholder engagement.

Required Qualifications:

• Significant experience in business intelligence, analytics, data enablement, or operational reporting in a complex environment.

• Demonstrated people leadership experience, including coaching, performance management, and work prioritization.

• Strong technical expertise in Power BI, semantic modeling, SQL, data transformation, and executive dashboard development.

Preferred Qualifications:

• Experience building reusable, governed data products rather than one-off reports.

• Strong understanding of data quality, documentation, metadata, and governance practices.

• Ability to communicate effectively with both technical and non-technical stakeholders.

What Success Looks Like

• A trusted and consistent single source of truth for operational reporting.

• Standardized KPIs with reduced time spent reconciling data.

• Faster access to actionable insights for leaders and operational teams.

• Improved confidence in workforce, service, and financial decision-making.

• A stronger, more scalable Data Enablement & Insights capability supported by clear standards and governance.

When you join our team:

• We’ll empower you to learn and grow the career you want. 

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. 

• As part of our global team, we’ll support you in shaping the future you want to see.

#LI-HYBRID

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

Waterloo, OntarioHybrid

Salary range is expected to be between

$85,300.00 CAD - $135,300.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.