Data Training Support Officer

Data Training & Support Officer

Salary: £25,867 - £28,453.69 FTE

Location: Solihull

Hours: 22.5

Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band. 

About Waythrough 

Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England. 

Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers.

Make a real difference in your community 

Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change. 

About The Role

An interesting part-time role based on-site at the Newington office where the service operates from, your challenge will be to help in all aspects of data. Initially, you’ll receive extensive training and support from our Data Team to help build your knowledge of our recording systems and procedures. Then, working with new and existing staff, you’ll be responsible for helping them to understand correct data entry and record-keeping procedures to help us improve data quality and accuracy. As well as regularly working on your own to conduct data cleansing and reporting to further enhance our data quality, you’ll also need to liaise with the Data Manager and Data Team to provide ongoing support to our staff with any queries they have. 

So, are you ready to take on this rewarding role that comes with some really great benefits? Apply now via our website.

Please note: An enhanced DBS disclosure will be required for this post.

About You

You have demonstrable experience of using/working with data systems and providing training/supporting others. All you need is the perfect environment to put your skills to great use. Welcome to Aquarius as a Data Training & Support Officer.

This is a permanent Part-time role requiring the post-holder to work 22.5 hours a week.

What We Offer

We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy a comprehensive benefits package:

• 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)

• Pension scheme with 4.5% employer contribution, matched up to 6.5%

• Life assurance (3× annual salary)

• Enhanced sick pay and family-friendly pay

• Birthday leave and the option to buy up to 5 extra days’ annual leave

• Professional fee reimbursement for relevant qualifications

• 24/7 online GP access and Employee Assistance Programme

• Recognition and long service awards via our Way to Go and Aspirations portals

• £500 Recommend a Friend bonus

• Cycle to Work scheme and Credit Union membership

• Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good

• Free will writing service and wellbeing initiatives throughout the year

Inclusion and accessibility 

Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support. 

We have signed up to the Disability Confident Scheme  - all applicants are welcome, and adjustments can be made to enable fair participation.

If you need adjustments or support to apply, please email our recruitment team: recruitmentteam@waythrough.org.uk 

Closing Date: