Day Service Facilitator

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description:

POSITION PURPOSE SUMMARY:
The Day Service Facilitator works together with the staff team to develop and implement appropriate recreational, social, and educational programming which incorporates the needs, interests and preferences of the members through individual or group activities. The incumbent will be required to provide emotional and physical support along with crisis intervention as needed. Note: Not all incumbents perform all of the duties described below but perform a similar range of duties as per the directive of the Team Leader/ Director of Day Services. 

ACCOUNTABILITIES:

1. Safety

• Ensure that members and staff work in a safe environment.

• Ensure compliance with all safety rules and regulations are being adhered to by all, including but not limited to, emergency evacuation procedures, vehicle usage, transportation of members, working alone, food, medications and equipment, storage and maintenance.

• Answer door and telephone during shift using proper precautions.

• Provide crisis intervention for members as required.

• Ensure an active watch over both the members and the facility through the course of regular duties. • Understand and promote members’ rights and responsibilities.

• Provide transportation to and from various locations while demonstrating safe driving skills.

• Follow all traffic laws while driving defensively to ensure safety.

• Report concerns promptly to Director as needed.

• Ensure proper lifting, twisting and reaching techniques are used during job performance.

• Remain alert and awake at all times, throughout all shifts.

• Use PPE provided when necessary

2. Health and Medical

• Ensure individual’s health and medical needs are accurately attended to in a timely fashion

including personal care where needed, and that all medication is properly administered and recorded.

• Recognize and report concerns of abuse or neglect.

• Provide emotional support for members as required.

• Ensure meals and snacks are varied, attractive, nutritionally, and calorically adequate for the dietary and medical requirements of each member as recommended in the current Canadian Dietary Standard.

3. Person Centred Plans

• Be involved in implementing individual plans.

• Communicate necessary information, observations and concerns with the Director.

• Provide individuals with support by gathering information on an individual’s goals and desired outcomes.

4. Individual Personal Development

• Encourage and assist each individual to participate in daily activities in their program and

community environments including reinforcing all expectations.

• Ensure that the environment of the program is supportive, nurturing, and encourages a high degree of member involvement including decision making.

• Role model appropriate behaviour and attitude supporting growth and promoting independence for the members. 

5. Public Relations and Communication

• Develop opportunities for relationships with families and the community and assist individuals’ to develop positive social interactions.

• Ensure all contact with others is courteous and professional.

• Treat all members and other staff with respect and dignity at all times.

6. Program Development

• Collaboratively create, manage and facilitate appropriate individual and group activities, special events and spiritual care programs according to member interest, skill and ability levels.

• Promote social interaction and personal development.

• Ensure all necessary components and any required documentation is completed for assigned activities.

• Participate in ongoing program assessment, review and evaluation of all programs. 

7. Other Duties as Required

WORKING CONDITIONS:

• This is a fixed term, full-time position at 40 hours per week until June 19, 2026.

• Weekly schedule is Monday to Friday, 8:00 am to 4:00 pm

• The incumbent’s typical work environment is a day program facility, with significant amounts of work accompanying members in the community.

• The incumbent may be initially assigned to one location but may be transferred or redeployed to another location as needed, including adjustments to their designated start location.

• Working conditions may be isolated, may, dealing with verbal abuse and angry and/or abusive people.

• Overnight or out-of-town business travel is not typically expected.

• Moderate exposure to hazards: domestic cleaning supplies; handling of waste (garbage), bodily fluids/wastes, sharp objects, dirt/dust/odor, hot equipment (ovens, stoves, etc.).

• Minor to moderate exposure to hazards: physical attack from members, and traffic accidents when driving

• Minor exposure to hazards: infectious diseases, toxic chemicals, scabies, lice and/or bed bugs, emergency response situations (fire, bomb threat, etc.) and other potentially dangerous situations 

• Experience moderate physical exertion causing fatigue, may be required to lift up to 30 pounds.

EDUCATION AND EXPERIENCE QUALIFICATIONS:

Education, Qualifications and Certifications:

• Completed high school, grade 12 or the equivalent

• An equivalent combination of education and experience may be acceptable

• Valid Manitoba Class 5F driver license

• Certified Winnipeg Police or RCMP Criminal record check including Vulnerable Sector completed

• Province of Manitoba Child Abuse Registry check

• Province of Manitoba Adult Abuse Registry check

Experience and Skilled Knowledge Requirements

• Suitable candidates may be hired without previous experience; however, prior related experience will be considered an asset on hiring.

Skills and Capabilities

• Occasional to moderate amount of keyboarding/manual record keeping

• Occasional to moderate amounts of physical care (including manual or assisted transfers) 4

• Moderate lifting/packing of member belongings or program supplies 

• Frequent standing, sitting, walking, & reaching

• Moderate amount of light housekeeping and property maintenance

• Occasional use of physical behaviour intervention techniques • Attentive listening & observation of body language

• Continuously monitoring the environment

• Basic reading, writing, arithmetic, and computer skills • Significant memory & concentration

• Significant reasoning & judgment

• Ability to understand members’ needs

• Frequent multi-tasking

• Moderate to significant creativity and imagination

• Ability to work independently and as part of a team

• Excellent team and interpersonal skills • Fluent spoken and written English

• Able to handle the physical demands, which include lifting/carrying of items up to 40 pounds.

Compensation:

The target hiring range for this position is $18.30 to $22.87 with a maximum of $27.44.

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email Recruitment.Accommodations@salvationarmy.ca if you have a need for any accommodation and we will be pleased to discuss this with you.