What You Have:

• At least 2 years of progressive experience in beverages/coffee shops.

• Ability and willingness to work flexible hours including weekends, and evenings.

• Ability to communicate with guests, staff, management and leadership team.

• Excellent knowledge of beverages

What You'll Do:

• Approach all encounters with guests and employees in an attentive, friendly, courteous and service oriented manner.

• Maintain high standards of personal appearance and grooming, which include wearing the proper dress code when working.

• Comply always with Marriott Brand standards and regulations to encourage safe and efficient Hotel operations.

• Set an example by reporting to duty punctually wearing business attire according to the hotels dress code & Mainsail/Marriott grooming standards, maintaining a high standard of personal appearance and hygiene at all times.

• Ensure that the place of work and surrounding area is kept clean and organized at all times.

• Be knowledgeable of all services and products offered by the hotel.

• Understand thoroughly the concept of the outlet and assume training responsibilities as requested by the Outlet Manager.

• Set an example in terms of service and products knowledge.

• Be knowledgeable to operate the existing POS system based on the trained responsibility level as assigned in the department.

• Plan daily routine checklist and station division according to the work schedule.

• Assist in the monthly inventory of operating supplies and equipment.

• Report incidents that require disciplinary actions immediately to the Outlet Manager.

• Ensure that the opening and closing procedures established for the outlet are followed.

• Give customers drink menus and answer their questions regarding ingredients

• Take orders while paying attention to details (e.g. preferences of coffee blend, dairy and sugar ratios)

• Selling coffee and tea blends and brewing equipment, highlighting the differences between items, and educating customers about brewing methods.

• Learning about brewing methods, beverage blends, food preparation, and presentation techniques to improve food quality.

• Prepare beverages following recipes

• Serve beverages and prepared food, like cookies, pastries and muffins

• Receive and process payments (cash and credit cards)

• Keep the bar area clean

• Maintain stock of clean mugs and plates

• Check if brewing equipment operates properly and report any maintenance needs

• Comply with health and safety regulations

• Communicate customer feedback to managers and recommend new menu items

Physical Demand

• Ability to sit or stand for extended periods of time
• Ability to bend
• Ability to lift, pull 50 lbs
• Ability to communicate clearly
• Ability to work long hours as needed

Mental Demands

• Make sound judgments quickly
• Work on multiple tasks, making appropriate progress towards deadlines
• Able to work independently, take direction, and provide direction to others

• Manage differing personalities within the property, the resort, and the community
• Maintain the highest degree of confidentiality
• Ability to work effectively in stressful, high pressure situations
• Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessary