Delivery Manager

Accountabilities:

• Manage day-to-day recruiting and delivery operations across assigned VMS/MSP-supported accounts, including requisition prioritization, candidate pipeline development, and submission quality.

• Act as the primary point of contact for recruiter support, delivery challenges, and operational escalations within assigned accounts.

• Monitor monthly, quarterly, and annual scorecards and work toward consistently strong supplier performance.

• Ensure recruiting and delivery activities comply with client and MSP program requirements, including applicable SLAs, KPIs, processes, and quality standards.

• Analyze delivery metrics, scorecards, and performance data to identify trends, address gaps, and drive continuous improvement.

• Partner with account leadership and client stakeholders to align delivery activities with scorecard objectives and program expectations.

• Establish and maintain strong relationships with clients, MSP contacts, procurement stakeholders, and other key program partners.

• Engage regularly with client and MSP contacts to understand priorities, address challenges, align delivery expectations, and strengthen account relationships.

• Lead and coach Recruiting Managers and recruiting teams to achieve delivery objectives across assigned accounts.

• Ensure recruiters consistently follow best practices for sourcing, screening, candidate engagement, submissions, and compliance.

• Identify recruiting training and development needs and contribute to onboarding, coaching, and upskilling initiatives.

• Promote a data-driven, accountable, and collaborative delivery culture across assigned teams.

Requirements:

• 3–5 years of experience leading recruiting teams within IT staffing, particularly in VMS/MSP-supported environments.

• Proven experience managing or supporting staffing delivery across client and MSP programs.

• Strong understanding of Vendor Management Systems such as Beeline and Fieldglass and the operational processes associated with MSP programs.

• Demonstrated ability to build and maintain trusted relationships with MSP, procurement, and client stakeholders.

• Experience using stakeholder relationships and program knowledge to improve requisition flow, delivery outcomes, and supplier positioning.

• Strong knowledge of recruiting operations, including requisition prioritization, sourcing, screening, candidate engagement, submission quality, and compliance.

• Experience coaching and developing recruiters or recruiting managers in a performance-focused environment.

• Strong analytical and data-driven decision-making skills, with the ability to interpret scorecards, KPIs, SLAs, and delivery metrics.

• Excellent communication and stakeholder management skills, with the ability to work effectively across recruiting, account management, client, and procurement teams.

• Strong organizational and prioritization skills, with the ability to manage competing demands in a fast-paced staffing environment.

• Ability to identify operational challenges, develop practical solutions, and drive follow-through across multiple stakeholders.

Benefits:

• Full-time remote opportunity based in India.

• Opportunity to lead recruiting delivery across VMS/MSP-supported accounts.

• High level of ownership over delivery operations, team performance, and client engagement.

• Exposure to enterprise staffing programs, procurement stakeholders, MSP relationships, and workforce solutions.

• Opportunity to develop and strengthen leadership, account management, and operational strategy skills.

• Collaborative environment focused on measurable delivery performance and continuous improvement.

• Opportunity to coach and develop recruiting professionals and contribute to team capability building.

• Compensation, healthcare, leave, and other employment benefits are provided according to the applicable employment package and location-specific terms.