You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.
Job Description:
The role is part of Digital Wealth & Insurance Technology Solutions, Application Services – Group Retirement Services. As a Delivery Manager (Agile), you are an integral part of, and accountable for supporting the GRS Portfolio and the Foundation and Sponsor Platforms.
The Delivery Manager (Agile) is responsible for supporting the delivery of technology solutions and is the interface to other areas of DBTS. You are accountable for supporting solution development within an Agile framework and ensuring that solutions meet the business goals. As part of the support, you will work with various managers to support teams for maximum effectiveness balanced with appropriate utilization of alternate sourcing.
In light of Digital Enterprise (DE), the Delivery Manager (Agile) also works with the GRS DE Leadership team to research and organize the development of strategies that will move the broader portfolio forward and ensure that applicable business and technology trends are both well-known and understood. This includes both industry research and Sun Life specific research (business and IT) to ensure that GRS Applications are current, support industry leading products and are sustainable within Sun Life.
What you will do:
GRS Portfolio Support:
- Facilitate budgetary/financial processes and reporting for the GRS Portfolio
- Provide support at the GRS portfolio, platform and squad levels with respect to Quarterly Increment Planning (QIP), Quarterly Review (QR), Objectives & Key Results (OKRs) and related deliverables
- Work with leaders and coaches to support value realization, cycle time and benefits tracking processes
- Identify and drive changes in continuous improvement
Account Management:
- Support the pursuit and realization of new business opportunities
- Support awareness and utilization of IT Capabilities
- Acts as business partner advocate within DBTS
- Ensure awareness of existing and emerging IT capabilities
- Drive the appropriate adoption and utilization of IT capabilities
- Manage DBTS spend to the agreed plan
- Facilitate selection of vendor solutions for business application and support the management of vendor service delivery for external software and professional services for business applications
- Assist in management of strategic vendor relationships on behalf of business units
Delivery Management:
- Manage the business investment in the IT portfolio
- Identify new opportunities
- Facilitate business prioritization and decisions
- Ensure DBTS services are delivered at the appropriate service level and cost
- Ensure business requirements and priorities are understood
- Ensure IT services meet service level requirements
- Build highly effective relationships with other shared services groups, including testing, operations and support services to ensure resourcing, planning and functions are appropriately managed and delivered
What you need to succeed:
- Strong business and financial acumen – Ability to understand enterprise strategy, financial drivers, and business priorities, and apply this knowledge to inform decisions and drive outcomes
- Proven budget and financial management experience – Effectively plan, manage, and optimize budgets to balance cost, value, and delivery commitments
- Change leadership with accountability – Drive change with agility and confidence, challenge the status quo, and hold yourself and others accountable for delivering results
- Critical thinking and solution delivery – Analyze complex challenges, develop creative solutions, and execute through to completion with a focus on measurable outcomes
- Client-centric mindset – Advocate for client needs and ensure solutions deliver tangible value and improved experiences
Preferred Skills:
- Strong interpersonal and team leadership skills – Builds trust, fosters collaboration, and creates an inclusive, high-performing team environment
- Exceptional communication and facilitation – Communicates with clarity and purpose, effectively tailoring messages to diverse audiences and leading impactful discussions and presentations
- Advanced relationship management – Establishes and maintains strong partnerships across stakeholders, influencing outcomes and aligning on shared objectives
- Self-driven and results-oriented – Takes initiative, remains resilient in the face of ambiguity, and consistently drives work forward with minimal direction
- Organizational and influencing excellence – Demonstrates strong planning and prioritization skills, coupled with the ability to negotiate, influence, and drive decisions to achieve desired outcomes
What’s in it for you:
- We’re honoured to be recognized as a 2026 Best Workplaces in Canada by Great Place to Work® Canada.
- We are thrilled to be recognized by Excellence Canada with their top-level certification, the Canada Order of Excellence for Mental Health at Work®, for prioritizing employee well-being, fostering a positive work culture, and achieving excellence in mental health.
- Wellness programs that support the three pillars of your health – mental, physical, and financial
- The opportunity to move along a variety of career paths with amazing networking potential.
- As a hybrid organization, you and your leader use business and Client needs to choose where you work, at home or in the
The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.
Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.
Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to thebrightside@sunlife.com.
We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you! Several work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.
We may use artificial intelligence to support candidate sourcing, screening, interview scheduling.
We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.
Salary Range:
90,000/90 000 - 140,000/140 000
Job Category:
Project Management - Systems
Posting End Date:
05/07/2026
