Petaling Jaya, Selangor, Malaysia
Onsite
At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.
The Delivery Services Manager leads the delivery and operational continuity of digital solutions supporting Pharma Technical Development (PTD) systems transitioning to RDT TechOps. In this role, you will own the end-to-end delivery management of a portfolio of GMP and non-GMP applications – ensuring service stability, compliance readiness, and stakeholder alignment throughout the knowledge transfer and steady-state operations. You will also act as IT Product Owner for your assigned systems, bridging the gap between business needs and technical execution. Depending on the organization's needs, you may operate within role archetypes such as: Service Manager, Delivery Service Manager, and Technical Product Owner.
The Opportunity
In this role, you will be responsible for:
Delivery & Service Ownership: Lead the end-to-end delivery and operational management of assigned PTD systems – including GMP-critical applications clinical manufacturing solutions at the intersection of process development and manufacturing – ensuring continuity, compliance, and performance throughout and after the transition from PTD to RDT TechOps.
IT Product Ownership: Act as IT Product Owner for assigned systems, defining and prioritizing the product backlog, managing vendor relationships, and ensuring delivery is aligned with business value and regulatory requirements.
GMP Compliance Awareness: Operate with a strong understanding of GMP-regulated environments, ensuring that all delivery activities, system changes, and documentation practices meet applicable quality and compliance standards.
Knowledge Transfer Leadership: Drive structured knowledge transition from outgoing PTD resources, ensuring documentation, runbooks, and operating procedures are captured and validated before go-live.
Stakeholder Management: Build and maintain strong working relationships with PTD business stakeholders, TechOps leadership, MSP vendors, and RDT product teams – acting as the primary point of contact for your assigned systems.
Vendor & MSP Coordination: Manage third-party service providers and system integrator partners supporting your portfolio, ensuring SLA adherence and value delivery.
Continuous Improvement: Identify and drive process improvements across delivery operations, contributing to the maturity of the broader RDT TechOps model.
Agile Execution: Apply Agile methodologies to manage delivery cadence, facilitate ceremonies, and maintain transparency across workstreams.
Who you are
You are a delivery-oriented professional with a hands-on approach and a passion for operational excellence in regulated digital environments. You bring:
Proven experience in a Delivery Management or Service Management role, ideally within a pharmaceutical, life sciences, or regulated industry context.
A University degree (Bachelor's or Master's) in Information Technology, Life Sciences, Business Administration, or a related field.
Demonstrated experience managing GMP or GxP-regulated systems, with an understanding of validation requirements and change control processes.
Strong IT Product Owner capabilities, including backlog management, stakeholder prioritization, and vendor governance.
Experience managing third-party technology providers and system integrator partners.
Solid analytical and problem-solving skills, with the ability to navigate ambiguity and drive decisions in complex environments.
Exceptional communication and stakeholder management skills, with the ability to work across organizational boundaries and seniority levels.
Familiarity with Agile frameworks and delivery methodologies (Scrum, SAFe, or equivalent).
Full professional fluency in English.
A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.
Let’s build a healthier future, together.
Roche is an Equal Opportunity Employer.
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