We provide meaningful careers that connect people with purpose.
We are united by a common purpose of providing the best and safest care; and by our shared values of Care, Truth, Participation, Compassion and Dignity.
Netcare invites you to be part of our journey.
ROLE SUMMARY
The Deputy Nursing Manager is responsible for coordinating improved cost-effective quality nursing care by ensuring compliance to professional and ethical practice.
The incumbent is also responsible for monitoring and ensuring that nursing care and service delivery is implemented and practiced within a multi-disciplinary quality assurance team. In accordance the incumbent will further be accountable for coordinating capacity building, mentoring, training and providing leadership in Clinical Governance.
KEY WORK OUTPUT AND ACCOUNTABILITIES
CONSISTENCY OF CARE
Financial Management
- Effective management of the Nursing budget to achieve targets set in BSC
- Driving compliance as per standard acuity of all departments
- Supporting managers with analysis of Cost Centre Reports including consumables and stationery, Nursing Efficiency Reports e,g WRPT,TRPT, ED Reports to ensure cost effective care.
- Encourage optimal stock management and achievement of set targets such as MOBIT and MOBILL
- Understanding of the financial fundamentals of the organisation
- Assist the managers to ensure CAPEX process are followed
- Encourage Managers to ensure safekeeping/correct management of equipment
- Identify areas to improve operational efficiencies to ensure sustainability.
DISRUPTIVE INNOVATION
Governance and quality management
- Supporting unit managers to ensure compliance based on expectation as per SANC, OHSC, Department of Health, Netcare
Education Validation
- Identify quality improvement opportunities and ensure appropriate strategy and quality improvement initiatives are developed and measured.
- Drive implementation of group quality initiatives as per BSC
Risk management
- Support unit managers with Investigation of all negative and moderate to severe incidents/Sentinel events and ensure timeous report appropriate capturing on IMS & SharePoint.
- Follow up on close out of all incidents/Sentinel event, effectiveness of corrective actions/Safe practice must be monitored
- Identify areas of non-compliance through clinical audit / risk assessment
- Ensure implementation of quality initiatives to manage risk in Netcare
- Monitor safety standards in accordance with the Machine and Occupational Safety Act (Act 6 of 1983). Report all accidents / incidents to Nursing Services Manager / Safety Representatives
- Monitor compliance regarding infection control principles based on Best Care Always principles and relevant infection control
Polices & Procedures
- Ensure compliance with the medication administration and storage policy of Netcare.
- Facilitate and manage Morbidity and Mortality meeting in each discipline
Customer Centricity
- Supporting the Unit Manager in Maintaining customer intimacy through building relationships with doctors, nursing staff, multi-disciplinary team and building patient loyalty
- Support the unit manager with patient satisfaction survey analysis and implementation of intervention to enhance patient satisfaction
- Support the unit manager to ensure timeous resolution of complaints
- Implement remedial action and assess for effectiveness
- Support the unit manager with Identification of trends
- Encourage pro-active approach to ensure customer satisfaction
Patient care
- Ensure hospital is providing safe, cost-effective quality patient care in line with Clinical Governance and evidence-based practice.
- Evaluate the patient’s journey through patient experience and stakeholder input.
TRANSFORMATION OF OUR SOCIETY
Transformation targets
- Ensure achievement of transformation goals as set out by the Transformation Committee
Teamwork
- Actively participate as a member of a team to achieve goals.
- Encourage unit managers active involvement in special events / drives to achieve goals
People management
- Support the unit manager with accurate updating WEST/staffing model such as theatre/ED, as well as required recruitment process.
- Create an environment where staff are aware of the role they play in the provision of quality nursing care and their value to the organization
- Assign decision making, authority, tasks and responsibility to appropriate persons in order to maximize organisation and employee effectiveness.
- Co-operate with Netcare Education Division to ensure appropriate nursing training for the delivery of quality care
- Facilitate a culture that is supportive of talent management and the initiation of required implementations to hone nursing talent
- Facilitate effective change and conflict management
- Ensure professional conduct and appearance of staff
- Supporting the unit manager with human resources related matters such as disciplinary and grievance procedures and performance management
Build and maintain stakeholder relationships
- Work effectively and co-operatively with others to establish and maintain good working relationships that are mutually beneficial.
- Create and maintain a positive environment where the differences of others are recognized, understood, and valued, so that all can reach their full potential and maximize their contributions.
- Develop collaborative relationships to help accomplish work goal.
Personal and professional development
- Active involvement in own professional development to maintain a satisfactory level of skill and knowledge
- Keep up to date with Netcare’s evolving policies and procedures
- Keep abreast of current research in the applicable discipline
ORGANIC GROWTH AND INTEGRATION
Strategic business alignment
- Coordinate the nursing activities with all hospital departments to provide alignment to the strategy and goals of the organisation
SKILLS PROFILE
EDUCATION
Essential
- A relevant nursing qualification (Diploma in General Nursing/ B Cur Degree)
- Registration with SANC as a Registered Nurse
WORK EXPERIENCE
Essential
- At least 2 years’ experience in a private hospital setting in a management role
PHYSICAL REQUIREMENTS
- In the event of any physical or psychological limitation that may impair the employee’s ability to perform the required job function, the employee must consult the employer for reasonable accommodation.
SKILLS
Coaching Others
- The capacity to recognise development areas in others and support them to facilitate personal development through coaching.
Leading and Managing Change
- The capacity to implement and support change initiatives and to provide leadership in times of uncertainty.
Performance Development
- The ability to evaluate and develop different levels of capacity within a team to achieve set objectives.
Taking Action
- Capable of recognising the need for action, considering possible risks and taking responsibility for results.
Decision Making
- Capable of making decisions timeously and taking responsibility for the consequences.
Managing Self
- Capacity to plan, organise and control own work environment by setting appropriate priorities and achieving set objectives within a given time frame.
Customer Focus and Service Delivery
- The capacity to identify and respond to the needs of internal and external customers.
Adapting and Responding to Change
- Capable of supporting and advocating change initiatives and managing own reaction to change.
Continuous Improvement
- The capacity to improve systems and processes to facilitate continuous improvement.
Technical Knowledge
- The capacity to perform a technical function to required standards.
WORKING CONDITIONS
- Professional flexibility in working hours while supporting business operation, including hospital calls
- Will interact with internal and external customers through several different means.
NETCARE VALUES AND BEHAVIOURS
Netcare Values
At Netcare, our core value is care. We care about the dignity of our patients and all members of the Netcare family. We care about the participation of our people and our partners in everything we do. We care about truth in all our actions. We are passionate about quality care and professional excellence.
- At Netcare, our core value is care.
- We care about the dignity of our patients and all members of the Netcare family.
- We care about the participation of our people and our healthcare partners in everything that we do.
- We care about the truth in all our actions.
- We listen with empathy and respond with acts of compassion in all interactions with our patients and their families.
The Netcare Way
Netcare is committed to providing quality care. Our basic service standard holds us accountable for the below seven behaviours which you will be accountable to uphold:
- Respect - I always greet everyone to show my respect.
- Identity - I always wear my name badge to show my identity.
- Dignity - I always treat others with consideration and humility to uphold dignity
- Care - I always act in the best interest of Netcare and others to show I care
- Compassion - I always listen with empathy and respond with kind action to show my compassion
- Appreciation - I always say thank you to show my appreciation.
- Diversity- I always embrace diversity to strengthen inclusivity and belonging.
Join the team committed to providing the best and safest health and care.
