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0202 Fred C. Frey Computing Services Building, Baton Rouge, LA, USA
Onsite
The Desktop Engineering System Administrator 1, with a team, assists to help support and maintain the Enterprise Mobile Device Management (MDM) environment for the LSU A&M campus. Responsibilities include managing existing application deployments, thin imaging, department on boarding and driver support for both on-premises and cloud based endpoints.
The position also assists with the operation, configuration, and maintenance of departmental servers, including Active Directory, Group Policy, certificate management, as well as file and print services. An intermediate understanding of Windows Server 2019 and higher is required.
Experience with VMware 8.x, Hyper-V, Veeam, and PowerShell without the assistance of Artificial Intelligence (AI) is preferred.
Job Responsibilities:
Utilize Microsoft System Center Configuration Manager (SCCM) to design, build, and maintain custom operating system images for deployment via PXE boot. Collaborate with campus departments to ensure images meet the needs of lab, department, and base system configurations across the university.
Develop and manage application deployments that support LSU academic departments, faculty, and staff, including software used in campus computer labs. (20%)
Responsible for the deployment, configuration, and management of Microsoft Intune and related Mobile Device Management (MDM) technologies such as Apple School Manager. Ensures secure, compliant, and efficient management of enterprise endpoints across Windows, macOS, iOS, and Android platforms.
Routinely collaborates with ITS Security, Network and Server Infrastructure, and Desktop Support teams to implement and maintain endpoint standards, enforce security policies, and support overall IT operations to allow for end user productivity. (20%)
Collaborate with technical assets to support the student Virtual Desktop Infrastructure (VDI) environment using Windows 365, ensuring 24/7 operational availability. Additionally, this would also include the management of VDI pools, imaging, application deployment, and licensing. (15%)
Responsible for the ongoing management of enterprise print services and related infrastructure with respect to student printing (Pharos). Ensures reliable, secure, and efficient printing operations across the organization through the maintenance of print servers, queues, drivers, and print management solutions. Assisting with the Print Desk and Copier Management when needed. (10%)
Perform routine system maintenance, including but not limited to patching, health checks, operating system and third-party software updates, change management, validation, and enforcement of operational and configuration standards within the LSU A&M environment.
Assist in the maintenance and administration of the enterprise wide infrastructure, and escalate system anomalies to senior staff for analysis and resolution. Collaborate with the ITS Security team to deploy, manage, and maintain enterprise software and tools that support IT risk mitigation strategies. (10%)
Collaborate with staff and management to develop training materials, customer documentation, and deployment management standards. Create and maintain support articles and process documentation. (10%)
Provide Tier 3 support to desktop support analysts, ensuring consistent adoption and compliance with UECM standards across all departments. (10%)
Other duties as assigned. (5%)
Minimum Qualifications:
Bachelor's degree with 1 year of experience. The ideal candidate will have at least one year of hands on experience with Microsoft System Center Configuration Manager (SCCM) and/or Intune in an enterprise environment. Else, at least three years of an understanding of Windows 11, Windows Server 2019 or higher. Self driven and able to present ideas for optimization to management.optimization to management.
+LSU values skills, experience, and expertise. Candidates who have relevant experience in key job responsibilities are encouraged to apply -- a degree is not required as long as the candidate meets the required years of experience specified in the job description.
Preferred Qualifications:
Bachelor's degree with 3 years of experience. In addition to the minimum qualifications, candidates should have at least three years of experience with SCCM, Intune, including configuration policies, deployments and provisioning. Familiarity with Microsoft SQL Server and SQL Server report creation is highly desired. Understanding of PowerShell scripting and automation concepts, as well as working knowledge of Azure Active Directory, Group Policy, and basic networking fundamentals.
Experience supporting macOS, iOS, and Android devices along with knowledge of Windows 365, Hyper-V and Linux (Debian and Red Hat Enterprise) operating systems.
Skills Needed:
Preferred Skills:
Background Check - An offer of employment is contingent on a satisfactory pre-employment background check.
Benefits - LSU offers outstanding benefits to eligible employees and their dependents including health, life, dental, and vision insurance; flexible spending accounts; retirement options; various leave options; paid holidays; wellness benefits; tuition exemption for qualified positions; training and development opportunities; employee discounts; and more!
Positions approved to work outside the State of Louisiana shall be employed through Louisiana State University’s partner, nextSource Workforce Solutions, for Employer of Record Services including but not limited to employment, benefits, payroll, and tax compliance. Positions employed through Employer of Record Services will be offered benefits and retirement as applicable through their provider and will not be eligible for State of Louisiana benefits and retirement.
All candidates must have valid U.S. work authorization at the time of hire and maintain that valid work authorization throughout employment. Changes in laws, regulations, or government policies may impact the university’s ability to employ individuals in certain positions.
For questions or concerns related to updating your application with attachments (e.g., resumes, RS:17 documents), date of birth, or reactivating applications, please contact the LSU Human Resources Management Office at 225-578-8200 or email HR@lsu.edu. For questions or concerns regarding the status of your application or salary ranges, please contact the department using the information provided in the Special Instructions section of this job posting.
