What you’ll do 

• Triage and resolve incidents and service requests via ServiceNow, phone, email, chat, and monitoring tools 

• Troubleshoot end‑user issues and aim to resolve them at first contact, where possible 

• Support Windows and macOS desktop environments, including device builds, deployments, maintenance, and upgrades 

• Administer and support core desktop technologies such as Active Directory, Entra ID, endpoint management, and collaboration tools 

• Assist with workstation testing, rollouts, audio‑visual systems, and meeting room technology 

• Work with global support and escalation teams to resolve complex issues 

• Maintain relationships with hardware and software vendors, including local procurement and asset management 

• Identify opportunities for service improvements, automation, and increased efficiency 

• Support business‑critical users, including trading floor and senior stakeholders, when required 

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What you’ll need for this role 

• Hands-on Active Directory administration experience 

• Experience supporting users in a Microsoft 365 environment. 

• Experience supporting collaboration and audiovisual tools such as Microsoft Teams 

• Familiarity with endpoint management tools (e.g. SCCM, Intune, Jamf or equivalent) 

• Experience working with IT service management platforms such as ServiceNow 

• Excellent communication skills and a strong customer service mindset 

• Ability to prioritise workload, work under pressure, and meet tight deadlines 

Desirable 

• Experience supporting a mobile workforce in a secure enterprise environment 

• Exposure to supporting senior stakeholders or trading floor environments 

• Experience with endpoint security, VPN, or remote access technologies such as Zscaler. 

• Experience supporting Microsoft Teams Rooms and relevant hardware. 

• Relevant certifications and a strong interest in technology

How we work

We try to take a thoughtful approach to our ways of working as a company. We follow a hybrid working model with 3 days in the office -- which we think balances the need to collaborate effectively and connect with each other. When it comes to how we deliver, there are 5 things we want everyone to do to drive high performance, better learning and career satisfaction:

• Lead and Inspire: Drives trust, alignment, and enthusiasm

• Think Big: Focus on the problems that most impact commercial outcomes

• Champion the client: Understand and prioritise client's needs

• Deliver at pace: Push for fast, sustainable growth;

• Raise the bar: Take ownership, be accountable and share feedback

We believe that diversity is vital to success, it fuels creativity, drives innovation and sets us up for global success. We're committed to building teams with a variety of perspectives and skills to help us realise our vision and strategy, that's why we encourage applications from people with diverse backgrounds and experiences to join us on this journey. Learn more about our D&I approach here.

The Perks

Your growth fuels our success! Thrive with tailored development programs, mentoring opportunities with leaders, and clear career progression. Expand your network through committees, sports and social clubs. Enjoy extra time off for volunteering and community work.

Learn more about the Perks here!

Join us for this exciting journey.

Apply now!