Description
PRIMARY RESPONSIBILITIES
- Support public and private cloud environments, and a distributed IT service desk supporting a global employee base.
- Manage asset inventory and return defective equipment/parts to maintenance inventory, document customer repairs, and maintain and restock assigned parts inventory to insure proper spare parts levels
- Familiarize internal users with basic software, hardware, and peripheral device operation
- Take ownership and responsibility of queries, issues and problems assigned to the queue
- Develop technical knowledge of each system within company profile and specialized knowledge of certain nominated areas
- Work with vendor support contacts to resolve technical issues within the desktop environment.
- Complete regular training and process refreshes to ensure you are always compliant to company IT policies and processes to maintain security and consistent services
- Document and standardize processes to drive automation and ensure projects are delivered on time, on scope, and on budget.
REQUIRED KNOWLEDGE/SKILLS/ABILITIES
- 2+ Years Desktop Support Experience
- Extensive knowledge of unified endpoint management, e.g., Kaseya, ServiceNow, including implementation, maintenance, and administration
- Excellent written, verbal, & interpersonal skills
- Knowledge of ITSM tools, e.g., Service Now
- Able to adhere to technical standards that augment security and infrastructure architecture
- Ability to prioritize tasks, manage interruptions, and communicate effectively
- Excellent written, oral, and interpersonal communication skills
At our core, Trintechers stand committed to fostering a culture rooted in our core values – Humble, Empowered, Reliable, and Open. Together, these values guide our actions, define our identity, and inspire us to continuously strive for excellence in everything we do.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or disability.
