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Ohio, United States
Remote only
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Digital Product Service Owner based in the United States.
We are seeking an experienced Digital Product Service Owner to define, manage, and continuously improve the technology services that support software product development, smart product capabilities, and research and development activities. In this role, you will connect Product, Engineering, R&D, and IT teams to ensure technology services are reliable, secure, scalable, and aligned with business objectives. You will oversee service roadmaps, lifecycles, performance, and operational models while translating technical requirements into actionable priorities. Working across a complex technology ecosystem, you will drive service adoption, optimize costs, and strengthen delivery capabilities. This position combines technical expertise, product-oriented thinking, and cross-functional leadership. You will play a key role in enabling innovation, improving operational efficiency, and delivering measurable business value.
As Digital Product Service Owner, you will take ownership of technology service strategy, governance, and continuous improvement, ensuring that engineering and product teams have the tools and capabilities needed to deliver effectively. Your main responsibilities will include:
Own and manage the roadmap, lifecycle, performance, costs, and support models for technology services, platforms, and tools that enable product development.
Collaborate with Product, R&D, and IT teams to translate business priorities and engineering requirements into service capabilities, roadmaps, and delivery plans.
Define service offerings, adoption strategies, support expectations, escalation procedures, operational handoffs, and knowledge management requirements.
Ensure technology services are accessible, understandable, reliable, and effectively supported across stakeholder groups.
Support software development lifecycle (SDLC) activities, Agile delivery, DevSecOps practices, release planning, and development environment readiness.
Coordinate integration requirements, application lifecycle management, and operational transitions for software-enabled products.
Ensure alignment with enterprise architecture, cybersecurity, data governance, regulatory compliance, IT service management, vendor management, and product development standards.
Drive continuous improvement initiatives focused on reducing incidents, technical debt, and operational complexity.
Monitor vendor performance and identify opportunities to improve service quality, simplify operations, and optimize costs.
Establish measurable performance indicators to evaluate service adoption, reliability, supportability, compliance, and business value.
Coordinate technical and operational decisions across internal teams, external vendors, and leadership stakeholders.
Identify opportunities to improve service delivery and accelerate product development through better technology capabilities and processes.
The ideal candidate combines strong technical knowledge of software product development with service ownership, business alignment, and stakeholder management capabilities. You should be comfortable working across multidisciplinary teams, translating complex engineering requirements into practical solutions, and balancing operational performance with long-term business value. The following qualifications and competencies are expected:
Bachelor's degree in Computer Science, Information Technology, Engineering, or a related discipline, or equivalent professional experience.
At least 7 years of experience in software delivery, product engineering systems, or related technology roles.
Experience collaborating with Product, Engineering, R&D, Enterprise Architecture, Cybersecurity, IT Support, and external vendor teams within a matrixed organization.
Hands-on experience with software development lifecycle (SDLC), Agile delivery, DevSecOps, Application Lifecycle Management (ALM), Product Lifecycle Management (PLM), integrations, cloud platforms, data, security, and IT service management.
Strong understanding of software product development, smart product services, engineering workflows, and technology service operations.
Experience defining service portfolios, including service offerings, lifecycle management, support models, and business value measurement.
Ability to translate business and engineering requirements into roadmaps, backlogs, priorities, service improvements, investment recommendations, and operational plans.
Familiarity with roadmap management, release planning, vendor coordination, financial management, demand management, and support operations.
Understanding of enterprise architecture concepts, including integrations, data flows, platform dependencies, security, compliance, scalability, and technology reuse.
Strong stakeholder management skills, with the ability to influence decisions and drive alignment without direct authority.
Excellent communication, prioritization, problem-solving, and decision-making capabilities.
A continuous improvement mindset, with the ability to simplify services, strengthen operational support, and enable faster product delivery.
Strong business orientation and the ability to balance service quality, adoption, costs, risks, and measurable outcomes.
Competitive annual salary ranging from $141,872 to $177,340.
Target annual bonus of 20%.
Remote working arrangement based in Ohio.
Full-time salaried employment.
Opportunity to contribute to innovative software products, smart product technologies, and R&D initiatives.
Exposure to cross-functional collaboration across Product, Engineering, IT, and business leadership teams.
Opportunity to influence technology strategy, service innovation, and enterprise-wide digital capabilities.
Professional growth through involvement in complex technology initiatives and continuous improvement projects.