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Support Office (Seattle), United States of America
Onsite
THE BUSINESS
We are Everyday Luxury™.
It's what we do and how we do it — together.
It's working alongside world-class talent in pursuit of world-class results.
It's maximizing your potential in a high-performance culture.
It's knowing that wherever you are, you belong.
It's elevating your world — and the world of those who love and will love Aritzia.
It's You. And an endless runway of opportunity.
With a Global Support Campus in Vancouver and additional Support Office hubs in major cities across North America — including Toronto, New York, Los Angeles and Seattle — our workplace network is strategically designed to support our People and serve our Clients a frictionless experience. So, you can do what you do best — with us.
THE TEAM
The mission of Digital Technology is to design, build, deliver and operate robust, efficient, and scalable Digital technology solutions that align with our strategic, business and technology goals.
THE OPPORTUNITY
As a member of the Digital Technology team, you will be responsible for architecting, designing, implementing, and continuously improving technology solutions. As an Engineering Manager, Customer Data, you will define integration patterns, lead technical discovery, and establish the structural integrity of our customer data ecosystem. This is a unique and highly exciting opportunity to build something from the ground up – shaping both the platform and the team that will support it. The role will begin with hands-on technical leadership to stand up the foundational infrastructure, and as the platform matures, your focus will transition to building out the team through recruiting, mentoring, and developing a dedicated squad of engineers to deliver against a shared technical vision. You will also be a key voice in our Digital Architecture forums and a strategic partner to Digital Product Management, accountable for building high-performing teams that deliver quality, reliable, secure and scalable technology products. With people at the heart of everything we do, you will support your high-potential people to grow rewarding careers at Aritzia — while enjoying one yourself.
THE ROLE
As the Senior Director/Director, Customer Data, you will:
Directly manage a squad of developers and QA engineers, providing mentorship, career development, and performance management, ensuring the squad consistently delivers high quality work
Build a collaborative team culture through participating in hiring decisions, onboarding new team members, and creating individual development plans
Define and communicate the technical vision and roadmap for your product area, balancing short-term delivery with long-term architectural goals while ensuring alignment with broader platform strategy
Establish and uphold technical standards and system design principles, guiding architecture decisions, managing technical debt, and maintaining best practices through code reviews and structured processes
Partner cross-functionally with Product Managers and Designers to shape solutions, validate feasibility, and recommend technical approaches that enhance user experience
Drive delivery excellence through agile leadership, removing blockers, tracking team velocity and quality metrics, and communicating progress and commitments to stakeholders
Provide strategic technical support through selective hands-on coding for critical items, high-level code reviews, and advanced debugging, while serving as the escalation point for complex production issues and ensuring knowledge sharing across the team
THE QUALIFICATIONS
The Senior Director/Director, Customer Data has:
Expertise in GCP or AWS, modern cloud‑native architectures, and enterprise data platforms (e.g., BigQuery, Snowflake), with strong data modeling and scalable architecture design capabilities
Proven experience implementing and operationalizing CDPs, aligning with marketing technology ecosystems, business objectives, and customer data regulations
Deep knowledge of data governance, privacy, and compliance, with the ability to define data activation frameworks enabling real‑time personalization and customer engagement
Strong expertise in enterprise integration patterns and API management using platforms such as Mulesoft, SAP CPI, Apigee, or AWS Gateway to enable secure, scalable data exchange
Solid grounding in modern software development (Java, Python, JavaScript), CI/CD pipelines, RESTful APIs, JSON, and contemporary development workflows supporting data‑driven services
Hands‑on experience with observability tools (e.g., New Relic, Datadog, SumoLogic), strong focus on cloud data security, and the ability to partner with analytics teams to deliver measurable, business‑driven data products
A commitment to learn, apply, champion and enrich Aritzia's Values and Business and People Leadership principles
The skills to collaborate strategically with cross-functional partners in the pursuit of shared business outcomes
The ability to set clear objectives and design a strategy that inspires the team
A dedication to quality and investing in results and new business opportunities that add value
THE PERKS
Some of the industry-leading benefits you will receive working at Aritzia:
Product Discount — Maybe you’ve heard of our famous product discount? Or our exclusive private shopping events? You have now.
Baby Leave Program — We provide up to 16 weeks of paid time to support you and your growing family.
Aritzia Virtual Wellness — Because your health, happiness and safety matter, we provide 24/7 resources to support you in your wellbeing goals, whether they’re physical, mental, social or financial.
Aspirational Workplace — Our offices are specially designed to be spaces of creativity, productivity and inspiration.
Amenities — Additional amenities include a private parent’s room, shower facilities with elevated complementary conveniences, bike rooms and more.
The Extras — We also offer a multitude of other perks like snacks and refreshments, dry-cleaning, hotel, restaurant discounts, health and wellness discounts, and self-care promos.
ARITZIA
Aritzia is an Equal Employment Opportunity employer. Our goal is to be inclusive, diverse, and representative of the communities where we work while creating an environment where every person can enjoy a successful career. This commitment applies to all candidates and employees regardless of race, ethnicity, citizenship, creed, place of origin, religion, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, age, and any other protected characteristic.
Requests for accommodation due to a disability or any other protected characteristic can be made at any stage of the recruitment process and during employment by contacting our People & Culture Team.
We’re committed to making your experience positive and transparent. Please note, our recruiters will only contact you using an @aritzia.com email address. If you receive recruitment-related messages from other domains, please disregard them.
