Director, Building Operations

Why Work at BYU

At Brigham Young University (BYU), your work is an opportunity to contribute to a distinctive educational mission rooted in the gospel of Jesus Christ and to make a meaningful difference in the lives of students.

As the flagship university of The Church of Jesus Christ of Latter-day Saints, BYU strives to be among the exceptional universities in the world. We are devoted to our faith, our students, and the University's Mission: "To assist individuals in their quest for perfection and eternal life."

We seek staff members who enthusiastically embrace and advance this unique mission. Across the university, staff bring their expertise and talents to work that helps students learn, grow, and thrive. A culture of covenant belonging, weekly devotionals, meaningful opportunities for learning and growth, and a beautiful and historic campus make BYU a distinctive and inspiring place to build a career.

Belonging Statement

United by our common primary identity as children of God, BYU values and embraces the variety of individual characteristics, life experiences and circumstances, perspectives, talents, and gifts across the BYU community. This richness strengthens our shared efforts to create and support an environment of covenant belonging centered in Jesus Christ.

Employment Requirements

Members of The Church of Jesus Christ of Latter-day Saints are required to hold and be worthy to hold a current temple recommend to be hired and to remain in any position at BYU.

In hiring decisions, Brigham Young University lawfully gives strong preference to qualified, faithful members of The Church of Jesus Christ of Latter-day Saints. All employees are required to abide by the university's Honor Code and Dress & Grooming Standards. Successful candidates are expected to support and contribute to the academic and religious missions of the university, which are aligned with the principles and doctrine of The Church of Jesus Christ of Latter-day Saints.

Equal Opportunity

Brigham Young University is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability or protected veteran status.

**The last day to submit an application for this position is October 11th by 11:59pm MST. **

Director of Building Operations

The Director of Building Operations provides strategic and operational leadership for the assigned campus building portfolio. The director leads the Zone Operations Manager layer and, through the reporting hierarchy, ensures that Area Operations Managers, Building Operations Managers, part-time, and their student teams deliver consistent building care/cleanliness, event support, safety, customer service, and operational excellence. The position establishes standards and priorities, aligns resources to campus needs/strategic objectives, develops leaders, manages risk and budgets, and serves as a senior Building Operations liaison to Physical Facilities, building representatives, colleges, ecclesiastical representatives, and other university partners.

The role requires a visible, field-oriented leader who regularly walks buildings, observes operations, analyzes data, coaches managers, engages customers/patrons, and responds decisively to changing conditions. The director is accountable for translating university and department priorities into measurable service outcomes across the portfolio.

Organizational scope:

The director reports to the Managing Director and directs operations for assigned zones and specialty areas encompassing 90+ buildings and 6 million square feet (approx.).

Directly supervises Zone Operations Managers, and indirectly supervises Area Operations Managers, Building Operations Managers, part-time supervisors, leads, and student employees throughout the reporting structure.

**This position is not remote. The director is required to be physically working on campus daily and available outside of normal business hours for phone calls or other emergencies/special events on campus.**

What you’ll do in this position:

• Provide Strategic Direction: Set vision, priorities, operating standards, and service expectations for the portfolio in alignment with university and Physical Facilities objectives; coordinate decisions with the Building Operations leadership team.
• Manage Service Quality: Establish standards for cleanliness, presentation, event readiness, safety, security, sustainability, customer service, and response time; review measures, inspections, work orders, labor utilization, customer feedback, and safety information to identify risks and opportunities.
• Operational Planning: Coordinate plans for events, seasonal conditions, construction, occupancy, emergencies, security, and severe weather; maintain coverage, on-call, emergency, and communication protocols.
• Ensure Service Delivery: Ensure service requests, work orders, projects, and building issues are prioritized, tracked, communicated, and completed; resolve escalated concerns and maintain relationships.
• Leadership: Lead, coach, mentor, and hold Zone Operations Managers accountable; develop management pipelines and ensure recruitment, onboarding, training, scheduling, evaluation, recognition, compensation, and performance-management practices.
• Financial and Asset Stewardship: Manage delegated labor, operating, supply, equipment, and project budgets; identify variances and ensure equipment and supply acquisition, allocation, inventory, maintenance, lifecycle replacement, and surplus.
• Safety, Compliance, and Administration: Ensure safe work practices, regulatory compliance, incident reporting, hazard correction, accessibility, and sustainability; communicate, maintain records, support committees, pursue improvement, attend training, and perform duties as assigned.

What qualifies you for this role:

Required

• A firm commitment to the mission of BYU.
• Bachelor’s degree.
• Eight years of professional experience in building operations/custodial operations on a large university campus.
• Eight years of progressive supervisory/management experience in higher education setting, including experience in a upper-level management or leadership role.
• Demonstrated experience leading through subordinate managers or across multiple buildings, sites, teams, or operating units.
• Experience managing operating or labor budgets, equipment portfolios, capital or facility projects, and service-level performance measures
• Ability to analyze operating data, budgets, staffing, inspections, customer feedback, and work-order information to set priorities and improve outcomes.

Preferred

• Bachelor’s degree in facilities management, business, operations, public administration, or similar field

Skills, abilities, knowledge, licenses, certifications:

Required:  

• Knowledge of building operations, custodial services, floor and carpet care, event setup and removal, snow and ice response, access and lockup practices, work-order processes, and building service standards.
• Knowledge of equipment, chemical use, hazards, cleaning methods, restroom sanitation, public safety, emergency procedures, building evaluations, and security protocols sufficient to guide managers and evaluate results.
• Ability to lead through a multi-level organization, establish clear expectations, coach managers, make sound decisions, manage conflict, and hold people accountable with respect and professionalism.
• Strong written, verbal, interpersonal, presentation, and customer-service communication skills; ability to communicate effectively with employees, students, building representatives, and senior leaders.
• Working knowledge of computer applications and administrative systems used for schedules, timekeeping, inventories, budgets, purchasing, work orders, inspections, incident reports, and communication.
• Experience with continuous-improvement methods, service-level reporting, or enterprise work-management systems.

Physical Exam and Lift Test Required

Physical Effort

Moderate - Physical effort represented by frequent handling of medium weight objects (approx. 20-50 lbs.) and materials, or use of medium weight hand tools. May require climbing and working from ladders or in awkward positions.

Environment

• Rare presence of abnormal variations in temperature and exposure to outside conditions (No further detail necessary)

Hazards

• Moderate existing or potential hazards.

What we offer in return:

In addition to our competitive pay structure, this position comes with fantastic benefits, including:

• 401k. BYU automatically contributes 8% at no cost to you. Additionally, if you contribute 5%, BYU adds an additional 4% (Rehires may qualify for different retirement plans)
• Excellent work-life balance: 13 paid holidays + 22 days paid vacation + 12 sick days, accrued annually
• Employee assistance program, available to the employee and all members of their household
• Tuition benefits for employees and eligible family members
• Access to athletic facilities
• Excellent medical/dental benefits
• Short/long-term disability benefits
• Paid parental and maternity leave
• Wellness Program
• Free on-campus parking
• Free UTA passes for employees, spouses, and qualified dependents
• Discounts at the BYU Store and for many events at BYU

Pay Grade: 54

Typical Starting Pay: $84,000 to $109,000