Director, Engineering, Platform/Services

Accountabilities

• Lead engineering teams responsible for critical platform services, including location and messaging, cloud infrastructure, identity management, and partner ecosystems, ensuring systems can reliably support hundreds of millions of members.

• Define technical direction and long-term platform strategy, anticipating architectural bottlenecks, reliability risks, and scalability challenges before they affect users.

• Modernize legacy systems thoughtfully, balancing immediate business priorities with long-term investments in performance, security, scalability, and maintainability.

• Establish and maintain high engineering standards for service availability, observability, incident response, security, and system resilience.

• Build a culture of ownership and accountability in which teams proactively identify problems, make informed decisions, and continuously improve engineering quality.

• Develop meaningful engineering metrics covering reliability, performance, infrastructure costs, security, and developer productivity, using data to guide investment decisions and communicate business impact.

• Recruit, coach, and develop engineering managers, staff engineers, and technical leaders, empowering them to lead teams and deliver outcomes independently.

• Build reusable services, APIs, and shared platforms that reduce duplication, improve developer productivity, and enable product teams to deliver features more quickly.

• Expand partner capabilities through secure, scalable integrations that make it easier for external partners to build on the platform.

• Connect engineering investments to measurable business outcomes, making informed trade-offs among reliability, scalability, cost, and delivery speed.

• Collaborate with Product, Security, Data, and other Engineering leaders to align priorities, resolve ownership and resource conflicts, and translate business strategy into actionable roadmaps.

• Represent engineering needs and technical risks to senior leadership, supporting strategic planning and cross-functional decision-making.

• Remain engaged in architectural reviews and critical technical decisions while encouraging pragmatic problem-solving and sound engineering judgment.

• Champion AI-assisted development, automation, and modern engineering practices to improve productivity, software quality, and delivery efficiency.

Requirements:

• At least 10 years of software engineering experience, including 5 or more years leading engineering teams.

• Demonstrated experience managing engineering managers and developing leaders who can independently guide teams and make sound technical decisions.

• A strong track record of leading backend or platform engineering for large-scale distributed systems serving millions of users, with B2B or B2C platform experience considered relevant.

• Experience leading platform engineering initiatives across cloud infrastructure, distributed systems, and business-critical services; AWS experience is preferred.

• Proven ability to translate company strategy into technical roadmaps and communicate engineering priorities, risks, and resource needs to senior leadership.

• Experience modernizing legacy systems while balancing existing operational needs with long-term architectural improvements.

• Strong cross-functional collaboration skills, including the ability to resolve ownership disagreements, competing priorities, and complex stakeholder challenges.

• Excellent technical judgment and the ability to balance reliability, performance, scalability, security, cost, and delivery speed.

• Demonstrated ability to build accountable, high-performing engineering teams and foster a culture of continuous improvement.

• Strong written and verbal communication skills, including the ability to explain complex technical decisions and their business implications.

• Bachelor's degree in a relevant field or equivalent practical experience.

Benefits:

• Salary for US-based candidates: $216,500–$318,500 USD, with final compensation determined by experience, skills, job-related knowledge, and geographic location.

• Equity compensation: Restricted Stock Units (RSUs) included as part of total compensation.

• Healthcare coverage: Medical, dental, and vision insurance, with premiums fully paid for US employees.

• Insurance protection: Life and disability insurance coverage.

• Retirement savings: 401(k) plan with company matching.

• Paid parental leave: Support for employees welcoming a new child.

• Flexible time off: Flexible paid time off, companywide holidays, and scheduled summer and winter shutdowns.

• Mental wellness support: Mental Wellness Program and Employee Assistance Program (EAP).

• Professional development: Learning and development programs to support continued growth.

• Remote work support: Equipment, tools, and reimbursement support to help employees maintain a productive remote working environment.

• Membership perks: Complimentary premium membership and tracking devices.

• Remote-first culture: A primarily remote working environment for eligible employees in the United States and Canada.