Director, Observability Architects (Americas) | USA | Remote

The Opportunity:

This is more than just a management role—it’s your chance to build out our practice on the forefront of the observability space. As the Director of Observability Architects (Americas), you’ll set the strategy for market-aligned teams of solution experts who guide Grafana’s customers through onboarding, adoption, and expansion.  You will ensure that our customers leverage the full power of our platform to meet their business needs. This is your opportunity to drive tremendous impact, influence product direction, and help set a new industry standard for technical customer success.

What You’ll Be Doing:

• Direct the bulk of your day-to-day work based on guidance and goals from leadership, owning the planning, actions and outcomes of the region.  
• Be responsible for customer adoption, retention and expansion, owning the ongoing reporting, analysis, and escalation of your team’s engagements.
• Partner with AMER Sales leadership on customer programs, marketing initiatives and community/company events to drive adoption and expansion.
• Work alongside your team as an executive sponsor for our most important customers to ensure success and bring grounded feedback into your operation.  
• Leveraging advanced AI tooling to the fullest extent, while prioritizing and maintaining human control and contact.
• Develop, refine, and improve our programs and materials to bring the best experience to our customers.
• Attract, recruit, ramp, and mentor a team of great Observability Architects from diverse backgrounds and experiences.  
• Proactively communicate with customers and internal teams to provide a feedback loop on our products and the competitive landscape
• Work with the team to create and enhance internal and external Grafana content and enablement.

What Makes You a Great Fit:

• 3+ years leading a team, 5+ years in the high tech industry having held customer facing and leadership roles such as TAM Manager, Customer Success Manager, SE Manager, Architect, etc.
• Experience as a manager-of-managers, and strong leadership coaching skills.
• Direct experience mentoring, developing people and managing performance over time.
• In-depth technical knowledge and a desire to retain those skills in a leadership role.
• Experience in open source or cloud-first/product-led go-to-market programs.
• Knowledge in the observability space, especially expertise in the Grafana platform and/or competitors’ monitoring/data/visualization products.  
• Strong written and oral communication skills to collaborate with our remote-first internal teams and diverse customer base.  
• Creative problem-solving skills and the ability to rapidly pivot and adapt.

Compensation & Rewards

In the US, the OTE (On-Target Earnings) compensation range for this role is $310,000 - $370,000. Actual compensation may vary based on level, experience, and skillset as assessed throughout the interview process. All of our roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs' success. We believe in shared outcomes—RSUs help us stay aligned and invested as we scale globally.