Director of Engineering, Digital Technologies

We are seeking an engineering expert and an execution-focused Delivery Lead to execute on our AI & Innovation efforts within the Digital Technologies group in Wealth & Asset Management Technology area. This role will be responsible for driving the delivery of high-impact AI use cases, accelerating adoption of platforms like Copilot Studio, Autonomous Agents, ensuring intelligent automation across the enterprise.

You will lead a team to bring AI solutions from concept to production, ensuring alignment with business goals, regulatory requirements, and enterprise architecture standards.

Oversees the various stages of product development and collaborates with the software development team for managing technical implementation of cross-squad programs across complex technical, regulatory, or other cross-cutting needs.

Key Responsibilities:

• Lead a team of engineers to build AI solutions and execute on use cases across business units such as Wealth Management, Marketing, Risk/Compliance, and Technology/Operations

• Drive Copilot Studio enablement and adoption, including governance, training, and integration with enterprise platforms.

• Collaborate with data science, engineering, product, and business teams to translate strategic AI opportunities into scalable, compliant solutions.

• Develop and manage delivery roadmaps, sprint plans, and resource strategies to support AI initiatives.

• Ensure solutions build effectively bring in delivery and productivity efficiencies across the enterprise.

• Ensure solutions meet financial services regulatory standards, including data privacy, model governance, and auditability.

• Champion agile delivery practices, DevOps, and continuous improvement across the AI portfolio.

• Provide executive-level reporting on delivery progress, risks, and business impact.

• Stay ahead of emerging AI trends and technologies relevant to financial services and enterprise innovation.

• Be at the forefront of AI transformation in financial services.

• Lead strategic initiatives that drive innovation, efficiency, and customer value.

• Collaborate with top-tier talent in a dynamic, purpose-driven environment.

Qualifications:

• 8 or more years of experience in technical delivery leadership position in enterprise production environment with at least 3 years in AI/ML or intelligent automation.

• Deep understanding of financial services operations, regulatory landscape, and risk management.

• Experience as a hands-on developer, since this role would require rolling up the sleeves and contribute to the design and solution.

• Proven success in delivering AI solutions at scale, including LLMs, Copilot Studio, Power Platform, Azure AI, or similar technologies.

• Strong experience with enterprise architecture, cloud platforms, and data integration.

• Exceptional leadership, communication, and stakeholder management skills.

• Bachelor’s degree in Computer Science, Engineering, or related field; Master’s preferred.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

If you are applying to this role in Massachusetts, please note the salary range is $127,330.00 - $ 236,470.00 USD. Additionally, employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

CAN, Ontario, Toronto, 200 Bloor Street EastHybrid

Salary range is expected to be between

$113,260.00 CAD - $210,340.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.