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Philadelphia, Pennsylvania, United States
Onsite
Loews Philadelphia Hotel offers job seekers the chance to work in the historic PSFS building in Center City. Team members deliver modern hospitality in a landmark setting surrounded by Philadelphia’s skyline, arts scene and vibrant culture.
Who We Are: Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.
Growth and belonging start here; you’ll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role—from Guest Services to Finance, Culinary to IT—offers opportunities to grow and make a meaningful impact.
Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.
What We Offer:
What We’re Looking For:
A seasoned and inspiring Director of Rooms who will lead the heartbeat of our guest experience—Front Office, Guest Services, and Housekeeping operations. You’ll be the driving force behind service excellence, ensuring every guest interaction reflects Loews Hotels’ commitment to warmth, quality, and care. In this role, you’ll champion operational efficiency, elevate team performance, and create memorable stays that keep guests coming back.
Who You Are:
Empowering Leader: You motivate and mentor with confidence, fostering a culture of collaboration and accountability
Guest Experience Champion: You anticipate needs and deliver personalized service that exceeds expectations
Strategic Thinker: You approach challenges with insight and creativity, balancing guest satisfaction with business goals
Clear Communicator: You engage with clarity and professionalism across all levels—guests, team members, and leadership
Agile Problem Solver: You thrive in fast-paced environments, making sound decisions under pressure
Veterans and military spouses are encouraged to apply
What You’ll Do:
Lead and mentor Front Office, Guest Services, and Housekeeping teams, creating a positive and high-performing work environment
Oversee daily operations of rooms-related departments, ensuring seamless service and adherence to brand standards
Monitor guest feedback and satisfaction scores; address concerns promptly and effectively
Implement initiatives to enhance guest experiences and operational efficiency
Manage departmental budgets, forecasts, and labor costs to optimize profitability
Collaborate with Revenue Management to set competitive room rates based on market trends
Partner with Sales and Conference teams to fulfill special requests and event needs
Drive training programs that elevate service standards and operational proficiency
Analyze performance metrics and hold managers accountable for results
Coordinate hotel participation in marketing initiatives and promotions
Foster strong interdepartmental communication to ensure smooth operations
Regular attendance in conformance with standards
May be required to work varying schedules to reflect business needs
Required to attend all mandatory training sessions and meetings
Perform other duties as assigned
Your Qualifications Include:
Bachelor's degree in hospitality management, Business Administration, or relevant work experience required
Minimum of six (6) years of progressive experience in hotel management, with at least four (4) years in a leadership role
Experience of hotel management software and systems, preferred Opera System
Master's degree in hospitality management preferred
Knowledge of strategic planning and executing operation improvements preferred
Knowledge of budgeting, forecasting, and financial analysis in a hotel setting
Ability to stand for long periods of time required
Ability to work weekends, evening, holidays as necessary/required
Knowledge of budgeting, forecasting, and financial analysis in a hotel setting
Ability to stand for long periods of time required
Who You’ll Supervise:
Front Office Team
Guest Services Team
Housekeeping Team