Director, Patient Operations

Position Overview:

Beam is looking for a highly motivated, strategic, and collaborative leader to join our growing Commercial team.  The Director will optimize patient delivery of risto-cel to Treatment Centers (TCs) with expertise in Sickle Cell Disease (SCD) and cell therapies. In collaboration with Quality, Supply Chain / Tech Ops, will ensure turnaround time, consistency in drug product delivery, and status update communications among other responsibilities. The Director will collaborate cross-functionally to define the strategy and operational oversight of the end-to-end patient and product journey from patient enrollment through treatment spanning the Beamlink portal, case management and commercial logistics. 

This is an internal and external-facing role that requires close coordination with internal and external cross functional stakeholders to achieve successful results. Will be accountable for creating awareness regarding which patient delivery metrics are most relevant for a positive patient and treatment center experience.  Work with the cross-functional team to set targets for patient delivery metrics and drive progress toward achievement of these goals. In preparation for commercialization this role will develop the team structure for the case management model and framework . This internal Beam single point of contact for the field facing team will streamline communication with the cross functional Beam team to meet the needs of the external facing teams to achieve business goals.

Responsibilities:

• Lead and develop a team of Case Managers and Logistics Managers.
• Support the development, testing, and implementation for business requirements of the Beamlink portal.
• Works with cross-functional Beam team (e.g., Technical Operations, Quality) to set targets for operational product delivery metrics and to drive product and process optimization to execute toward commercial targets.
• Assist in developing and executing integrated launch readiness plans with Commercial.
• Support treatment center account onboarding and activation.
• Develop the cell therapy cold-chain logistics, courier and vendor management processes.
• Define milestone communications, handoffs and escalation controls.
• Establish governance, operational controls and escalation pathway.
• Connect internal partners to resolve barriers in real time.
• Anticipate failure modes and put response mechanisms in place before launch.

Qualifications:

• BS/BA in a relevant academic field; MBA, MD, PhD, or other graduate degree strongly preferred.
• Typically 12 years of experience with 10 years business experience within the pharma/biotech/biopharma space.
• Experience in gene and/or cell therapy strongly desired, particularly in autologous cell therapy.
• Sophisticated understanding of the operational complexity and evolving scientific, clinical, regulatory, competitive, and economic trends in the cell / gene therapy industry, and able to adapt operational strategies accordingly.
• Proven track record in cross-functional leadership role or other cross-disciplinary background with successful team leadership experience required.
• Experience working with manufacturing or supply chain functions highly preferred.
• Exceptional interpersonal skills and collaborative nature with strong ability to influence, motivate, inspire, encourage and develop others.
• Driven by patient needs and comfortable operating in a highly complex and technical environment while dealing with ambiguity.
• Experience with U.S. commercialization preferred.
• Experience in both large and small company environments a plus.
• Ability to travel 20% as needed.