Director, Patient Services

Position Overview: 

Beam is looking for a Director, Patient Services, to join our growing Market Access team.  The Director, Patient Services will lead development and execution of the patient services strategy for risto-cel, Beam’s lead asset in development for sickle cell disease.  

Responsibilities: 

• Lead patient services for risto-cel, including program design, operational planning, launch readiness, and execution.    
• Develop practical patient support and reimbursement solutions that support brand strategy and overcome access barriers.  
• Partner with Brand, Account Management, Field Market Access, Patient Advocacy, and Patient Operations to execute the Patient Services strategy.
• Use data and analytics to monitor program performance, identify access and adherence barriers, evaluate cost and service trends, and recommend enhancements that improve patient and provider experience.
• Partner with Senior Director, Trade & Distribution to manage Hub and patient services programs.
• Ensure programs operate in alignment with applicable legal, regulatory, privacy, quality, pharmacovigilance, compliance, and internal policy requirements. 

Qualifications: 

• Bachelor's degree required; advanced degree preferred with 15+ years of relevant experience.
• 10+ years of progressive experience in the pharmaceutical or biotech industry with 8+ years in Patient Services, including field and / or strategy roles.  
• Experience in developing billing & coding guides.
• Experience in developing patient services strategies, including design of key program elements (e.g., financial assistance programs, travel & lodging, etc.)  
• Experience in evaluating, researching, and securing OIG opinions and deep understanding of Anti-Kickback Statue regulations.  
• Skills in Treatment Center engagement, education, and training  
• Buy & bill and rare disease experience required; Experience in cell or gene therapy preferred.   
• Experience working with cross-functional field teams.   
• Excellent communication, presentation, and negotiation skills.
• Proficiency with CRM systems, PowerPoint, and Excel.
• Willingness to travel approximately 25% of the time/as needed 
• Onsite requirements: Candidates are expected to come onsite 1-3 days per week