Director, Product Strategy and Operations

Accountabilities

• Lead portfolio planning, product prioritization, governance, dependency management, and risk tracking, maintaining clear dashboards and prioritization frameworks for product leadership.

• Coordinate Product Business Reviews and ensure product initiatives remain aligned with strategic objectives, investment priorities, and measurable outcomes.

• Prepare and manage executive-, senior leadership team (SLT)-, and board-level product reporting, translating complex data into clear insights and actionable recommendations.

• Own the product analytics and adoption strategy using tools such as Pendo, including instrumentation governance, dashboard development, usage analysis, and adoption insights.

• Manage product intake and prioritization processes, ensuring requests are assessed consistently, decisions are documented, and customers receive appropriate follow-up.

• Develop and operate the Customer Advisory Board framework, including agenda planning, customer insight collection, action tracking, and follow-through.

• Maintain accurate mappings across use cases, product capabilities, prioritization frameworks, product-market fit indicators, and packaging or stock-keeping unit (SKU) structures.

• Partner with Finance and go-to-market teams to analyze pricing, packaging, monetization, and overall product performance, identifying opportunities to improve commercial outcomes.

• Enhance existing planning, KPI measurement, and reporting processes, improving their effectiveness without introducing unnecessary operational disruption.

• Build and implement AI agents and automated workflows to generate reports, synthesize customer feedback, identify portfolio risks, and reduce repetitive Product Operations tasks.

• Act as a trusted operating partner to product leadership by challenging weak assumptions or insufficient evidence, facilitating difficult decisions, and ensuring agreed actions are completed.

• Establish reliable operating mechanisms that connect strategy, investment, execution, customer evidence, product adoption, and business performance.

• Collaborate regularly with global teams and product leaders, maintaining effective communication and alignment across geographies and functions.

Requirements:

• Significant experience in product strategy, Product Operations, or a closely related Product Management leadership role, with the judgment and expertise required to operate at director level.

• Strong understanding of product portfolio management, strategic prioritization, governance, and cross-functional planning in a SaaS environment.

• Experience working with SaaS business metrics, product performance indicators, adoption analytics, and executive reporting.

• Familiarity with product analytics and instrumentation platforms such as Pendo, including the ability to translate usage data into actionable recommendations.

• Knowledge of customer research, feedback management, product-market fit assessment, pricing strategy, packaging, and monetization analysis.

• Demonstrated ability to work directly with senior executives and leadership teams while personally developing analyses, dashboards, and operational processes.

• Practical experience using AI tools to build agents or automate workflows, particularly for reporting, research synthesis, risk detection, or operational efficiency.

• Strong commercial judgment and the ability to evaluate business impact, challenge low-value initiatives, and focus resources on high-priority opportunities.

• Excellent analytical and problem-solving skills, with the ability to identify gaps in evidence, clarify trade-offs, and support data-driven decisions.

• Strong communication and stakeholder management skills, including the ability to present complex product and business information clearly to executive audiences.

• A proactive, detail-oriented approach with a strong sense of ownership, accountability, and follow-through.

• Ability to collaborate synchronously with product leadership and work effectively with globally distributed teams.

• Professional fluency in written and spoken English, as interviews and internal business communication are primarily conducted in English.

• Location requirement: Candidates must be based in India and authorized to work there.

Benefits:

• Remote-first work arrangement within India.

• Full-time employment in a senior product strategy and operations leadership role.

• Opportunity to work closely with executive leadership and contribute to strategic product and business decisions.

• Exposure to SaaS portfolio management, product analytics, monetization strategy, and AI-powered operational automation.

• Collaboration with global teams across product, finance, and go-to-market functions.

• Opportunity to improve product operating practices and influence strategic planning, customer adoption, and business performance.

• Salary, healthcare coverage, retirement benefits, paid leave, bonuses, and other specific perks were not disclosed in the provided job description.