Director Product Technology, Preferred and Small Business Banking

Job Title:

Director Product Technology, Preferred and Small Business Banking

Location:

CityScape

What you'll do:

The Director, Product Technology for Preferred and Small Business Banking leads technology product strategy and delivery for key banking capabilities. This role partners across business lines and Technology to deliver solutions that support client experience, operational efficiency, and strategic growth.
Preferred and Small Business Banking supports branch locations, virtual client service, small business banking, online business digital sales, title and escrow banking, and political banking. This leader helps advance the team’s technology objectives by equipping employees with tools and solutions that improve service delivery and support business growth.
This role oversees the technology product lifecycle, including strategy, requirements, development, testing, deployment, and application support. The Director partners with business executives to identify technology gaps, build roadmaps, and deliver scalable solutions for commercial and small business clients.
The Director provides strategic leadership in defining technology solutions, translating business needs into product strategies, and ensuring solutions meet short- and long-term performance expectations. This role collaborates with Product, Service, Sales, and IT partners to advance digital and API capabilities, strengthen client interactions, support revenue growth, and maintain an operationally sound team.
The ideal candidate has strong technology, process, and financial services leadership experience; deep knowledge of banking systems and integrations with ERP or accounting platforms; and the ability to develop and execute plans that improve service, efficiency, and business outcomes. Strong leadership, analytical, communication, and presentation skills are essential to manage complex initiatives and collaborate effectively across stakeholders. This role is based in a Western Alliance corporate office and primarily manages in-person employees across Southwest locations.

• Lead technology product strategy and execution for Preferred and Small Business Banking, ensuring solutions support client experience, operational efficiency, risk discipline, and business growth.

• Partner with divisional executives, business leaders, and Technology partners to identify needs, define priorities, and translate business objectives into scalable product roadmaps and delivery plans.

• Oversee the product lifecycle for client-facing and employee-enabling technology, including requirements, development, testing, implementation, adoption, and ongoing support.

• Build, lead, and develop a high-performing team of subject matter experts, including hiring, coaching, performance management, training, and succession planning.

• Establish clear team accountabilities, performance measures, and operating routines, including KPIs, KRIs, service levels, issue management, and escalation practices.

• Guide delivery of technical implementations and integrations, including ERP and accounting platform connectivity, file transfers, SFTP, automation, digital capabilities, and other client service solutions.

• Maintain strong knowledge of Western Alliance Bank’s deposit, lending, treasury management, contact center, core, ancillary, and integration capabilities to inform product direction and business recommendations.

• Drive process improvement, operational discipline, and transformation initiatives that improve employee and client experiences while strengthening execution, controls, and accountability.

• Support risk mitigation, audit readiness, procedural quality control, and adherence to Bank policies, procedures, and applicable regulatory requirements.

• Monitor financial services, banking technology, and contact center trends to identify opportunities that enhance service delivery, revenue growth, and the Western Alliance client experience.

What you'll need:

• 8+ years of related experience leading complex technical teams or commercial banking sales/service teams.

• 8+ years or more years in a bank and/or FI delivering digital product and service capabilities as a service to the organization; leading vendor and technical enablement and client onboarding, managing change control and change management, business process improvement, and problem/incident management

• High School Diploma required; bachelor’s degree in accounting, Finance, Business Administration, or other relevant field from a four-year college or university recommended. Master’s degree in business, accounting, finance, or similar is preferred.

• Strong leadership, coaching and team management abilities

• Expert knowledge of technical processes and solutions related to bank core deposit and treasury management systems; along with expertise in generally available ERP and/or accounting platforms.

• Advanced knowledge of general banking operations, including deposit operations, loan administration, treasury management and/or other commercial banking products and services.

• Advanced knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices.

• Advanced project management and organizational skills; ability to create momentum, foster organizational change, and work with other members of senior management.

• Advanced Experience advising clients and internal partners on recommended solutions.

• Advanced speaking and writing communication skills.

• Occasional travel required.

Benefits you’ll love:
We offer all the important things you'd want — like competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401k matching program, tuition assistance program, an employee volunteer program, and a wellness program. In addition, you’ll have the opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands-on experience to help grow your career!

About the company:

Western Alliance Bank, Member FDIC, is a wholly owned subsidiary of Western Alliance Bancorporation. Serving clients nationwide, Western Alliance Bank includes six legacy bank brands — Alliance Association Bank, Alliance Bank of Arizona, Bank of Nevada, Bridge Bank, First Independent Bank and Torrey Pines Bank — that remain part of the company’s heritage, as well as AmeriHome Mortgage, a Western Alliance Bank Company.

Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, nation origin, marital status, disability, protected veteran status, sexual orientation, gender identity or genetic information. Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying, please email HR@westernalliancebank.com or call 602-386-2488.  When contacting us, please provide your contact information and state the nature of your accessibility issue.  We will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process.

© Western Alliance Bancorporation