Director, Systems Training

Job Posting Location:

Claremont, CA

Job Posting Title:

Director, Systems Training

Job Description:

ABOUT POMONA COLLEGE:  Located near Los Angeles, California, Pomona College is widely regarded as one of the nation's premier liberal arts colleges. Established in 1887, Pomona College is known for small classes, a challenging curriculum, close relationships between students and faculty, and a range of student research and leadership opportunities. Pomona is a member of The Claremont Colleges.

JOB PURPOSE: The Director, Systems Training is responsible for training new employees and performing refresher training in Finance systems such as Workday modules such as Time Tracking, Payroll, Supplier Invoices, Expense Reports, Customer Invoices, Adaptive Planning etc. The Director, Systems Training will also be responsible for updating all Workday job aides in the Workday Resources application during each bi-annual Workday update as well as running the Finacne regression testing for Pomona College.  The Director, Systems Training will work closely with Human Resources and Finance Operations to ensure the most update to the policies and procedures are communicated to new employees.

ESSENTIAL FUNCTIONS: Reporting directly to the Director of Finance/Chief Accountant, the Director, Systems Training performs the following essential duties and responsibilities:

1. Partner with the Assistant Controller of Finance Operations and Human Resources to reach out to all new employees and train them on the following Workday tasks/modules either in person or via zoom: 

• Time Tracking
• Payroll – Payslips/Direct Deposit/W-2’s/Tax Elections
• Suppliers
• Customers
• Expenses
• Viewing reports
• Navigation
• Adaptive Planning
• Other as may be needed

2. Run the bi-annual regression testing for Pomona College as follows:

•  Review the ‘What’s New Report’ and update the Finance testing scenarios for automatically available functionality.  Email to testers.
• Prepare the list of reports to be tested by report owners/designated testers. Email to report testers.
• Update job aides on Workday Resources including training videos.

3. Create Workday training videos for most used tasks
4. Develop and run quarterly ‘Lunch ‘n Learns’ or other training programs with administrator/coordinators to assist users in new functionality and pain points
5. Develop programs to provide refresher training for staff and faculty
6. Work with the Dean’s office to assist academic departments and chairs in the use of Workday. 
7. Develop and maintain an online training program that consists of video trainings that include questions/tests to ensure user understanding of the materials
8. Coordinate special projects/tasks and provide guidance and/or assistance as assigned.
 

QUALIFICATIONS:

Education/Licenses/Certificates: Bachelor’s degree in the areas of Instructional Design/Educational Technology, Human Resources Management, business administration, or related field is required, or equivalent combination of education and experience.   

Certified Professional in Training Management (CPTM™), Certified Instructional Designer/Developer (CID/CDD), Certified eLearning Specialist (CeLS) or a similar certification is required.

Experience:  A minimum of 5 years of training experience.  3 years of experience at an academic institution is preferred.

REQUIRED KNOWLEDGE AND CRITICAL SKILLS: The Director, Systems Training must possess the knowledge, skills, and abilities to be able to successfully perform the essential functions of the position or be able to demonstrate how the essential functions will be performed, with or without reasonable accommodation, using other skills and abilities not listed below.

1. Working knowledge of Workday modules and business processes, specifically Expenses, Suppliers, Time Tracking, Payroll, Customers, and others as needed
2. Deploy professional skills in training and education, in collaboration with colleagues, to best promote the College’s strategic interests.

• Must have exceptional active listening skills with a strong customer service orientation to find solutions to complex problems, answer unconventional questions, and take firm action when necessary.

3. Demonstrated effectiveness and clarity of verbal and written communication with excellent interpersonal communication skills to facilitate, motivate, and inspire a diverse group of employees,  and stakeholders from a wide variety of backgrounds.  Must handle all activities and highly confidential information with patience, discretion, tact, and a keen eye for detail.
4. Able to operate computers with basic Microsoft Office software (such as Word, Excel, Outlook), associated professional software (, such as Workday, Internet research, menu-driven databases).  Demonstrated understanding of the use of technology in assessing and improving department systems and processes to achieve annual goals and maintain confidentiality.
5. Able to handle multiple tasks, meet deadlines, and work both independently and as a collaborative member of the College in support of the College’s strategic vision and the division’s annual goals with a high standard of integrity and ethics.
6. Must have exceptional organizational, time management, and quantitative analytical skills to complete work with accuracy and attention to detail.
7. Must understand the mission of the College’s liberal arts environment.

REQUIRED HOURS: The regular hours for this full-time position are 8:00 a.m. to 5:00 p.m., Monday – Friday.  Holiday, weekend, and evening work hours may be required.  Travel will/may be required.  Regular hours may vary due to needs of the College or division.  Remote work up to two days a week is optional.

ADDITIONAL POSITION DETAILS: This is a regular, full-time, exempt position. Annual Salary for this position is between $100,000 to $136,000 with a competitive benefits package. The specific factors that the College will consider when offering a salary to an individual will include, but not be limited to: education, training, relevant prior experience, and performance in prior roles. All staff positions are ineligible for visa or permanent resident card sponsorship. As a California employer, Pomona College requires all employees to be residents of California.

ADA/OSHA: This job description defines the essential job duties of this position.  The College expects that employees hired for this position can perform the essential functions of this job without imposing risk of substantial harm to the health or safety of themselves or others.  It may also include marginal functions, generally defined within Title I of the Americans with Disabilities Act (ADA) and the Occupational Safety and Health Administration (OSHA).

DISCLAIMER: This job description has been designed to indicate the general nature and level of work performed by employees within this classification.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this position.  When duties and responsibilities change and develop, the College will review this job description and make changes of business necessity.