Distribution Performance Manager

HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.

JOB DESCRIPTION:

About Us

HBX Group is the world’s leading technological partner, connecting and empowering the world of travel. We bring together global and local brands in accommodation, transport, activities and payments, serving 300,000 hotels and 60,000 hard‑to‑reach, high‑value clients across 140 source markets. Tech-driven with a customer-first mindset, our commercial teams and talented HBX people are the heart of what makes us unique. At HBX, we believe that tech + data + people set us apart, supported by our “global approach, local touch” philosophy.

Job Summary

The Distribution Performance Manager is responsible for developing and continuously improving the performance management framework across the Distribution function. The role delivers high-quality analytics, reporting, forecasting tools, and governance processes that transform complex data into actionable business insights. By providing visibility of performance, risks, and opportunities, the role supports informed decision-making, effective commercial planning, and the achievement of Distribution targets. The position also leads a small team of analysts and drives continuous improvement in reporting, data quality, and analytical capabilities.

Key Responsibilities

• Own and enhance the Distribution performance management framework across Wholesale and Retail channels.
• Deliver insightful analysis on business performance, identifying trends, risks, opportunities, and performance gaps.
• Translate complex commercial and financial data into clear recommendations for senior stakeholders.
• Develop and maintain performance dashboards, reporting suites, and analytical outputs used in weekly, monthly, forecasting, and planning cycles.
• Ensure KPI consistency, reporting accuracy, and robust governance processes across all performance reporting.
• Partner with Finance, Data, and Technology teams to improve data integrity and reporting efficiency.
• Design and implement scalable analytical models, reporting tools, and self-service solutions.
• Automate recurring reporting and analysis processes to improve efficiency and insight generation.
• Support planning, forecasting, target setting, reforecasting, and scenario analysis across key performance drivers, including TTV, revenue, margin, and client overrides.
• Prepare performance review materials and provide ongoing visibility of business performance against targets.
• Monitor and track agreed actions, milestones, and expected financial outcomes, highlighting delivery risks where required.
• Lead, coach, and develop a team of Business Analysts, ensuring high analytical standards and effective prioritisation.
• Drive continuous improvement through process optimisation, documentation, quality controls, and knowledge sharing.

Required Skills & Experience

• Proven experience in Performance Management, Business Analytics, Commercial Analytics, Financial Planning & Analysis, or a similar analytical role.
• Strong experience interpreting commercial and financial performance data to support business decision-making.
• Advanced analytical and problem-solving skills with the ability to translate data into actionable insights.
• Experience developing dashboards, management reports, forecasting models, and performance tracking frameworks.
• Strong understanding of KPI management, performance reporting, forecasting, and business planning processes.
• Advanced Excel skills and experience with data visualisation tools such as Tableau, Power BI, or similar platforms.
• Experience working with large datasets, data modelling, and reporting automation.
• Strong stakeholder management skills with the ability to present complex information to senior audiences.
• Experience partnering with Finance, Data, Technology, and Commercial teams in a cross-functional environment.
• Previous experience leading, mentoring, or managing analysts is highly desirable.
• Excellent organisational skills with the ability to manage multiple priorities and deadlines.
• Fluent English, both written and spoken.
• Experience within travel, technology, e-commerce, or other fast-paced commercial businesses is advantageous.

At HBX Group, we believe that diversity drives innovation and makes travel a force for good.

We're committed to creating an inclusive workplace where everyone feels valued and respected, embracing different backgrounds, perspectives and talents. Join us and be part of a team where diversity and equal opportunities really do make a difference.

You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.

As well as an attractive benefits package you will be able to work: 

• Within an innovative, engaging and multicultural environment.

• Have the opportunity to build strong and lasting business relationships and friendships from around the world.

• Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.