Document Processing Specialist

Overview of Position

Assurant is seeking a detail-oriented Document Processing Specialist to support our Financial Services Operations team. In this role, you’ll handle a variety of mid‑level to complex back‑office tasks that help keep our claims and mail operations running smoothly. You’ll follow established procedures while using independent judgment when needed to ensure documents, mail, and financial items are processed accurately and efficiently.

If you enjoy staying organized, working with data and documents, and being part of a fast-paced support environment, this could be a great fit for you.

What will be my duties and responsibilities in this job?

Process & Document Management

• Operate computerized scanning equipment to image claim documents, emails, and faxes
• Research, index, and route documents and digital photos to proper queues
• File and maintain both electronic and physical documents
• Handle archival retention and destruction following Records Retention guidelines

Check Reconciliation

• Manage urgent mailbox requests, client inquiries, and check refund requests
• Research lockbox transactions and document reasons for returned checks
• Reconcile cleared checks and monthly reports

Mail Handling

• Open, sort, prep, and batch incoming mail by product and priority
• Prepare outgoing correspondence and mass mailings
• Deliver and distribute letters, parcels, and packages across departments
• Record data in mail control logs
• Assist with special projects and business needs as assigned
• Provide backup support for manual processes

What are the requirements needed for this position?

• High school diploma or GED
• At least 2 years of office experience
• Proficiency with computers, office equipment, and standard software
• Exceptional attention to detail
• Ability to multitask and maintain accuracy in repetitive tasks
• Ability to work independently with minimal supervision
• Comfortable in a fast‑paced environment and able to balance competing priorities

What other skills/experience would be helpful to have?

• Knowledge of insurance claims documents
• Experience with Salesforce
• Intermediate skills in Microsoft Word and Excel
• Ability to perform mail merges with Word and Excel

If you reside within a commutable distance from the Miami, FL office, you will follow a hybrid model of going in-office at: 701 Waterford Way, Miami, FL 33126

Pay Range:

Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.

If there is no posting end date listed then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis.

Helping People Thrive in a Connected World
Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com.

For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter.

What’s the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 14 countries and awarded the Fortune America’s Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

AI and Biometric Usage

Assurant supports the responsible use of Artificial Intelligence (AI), but we want to know the real you. Visit our AI Usage Guidelines page to understand what we expect from applicants regarding their use of AI during the application process. Since we would like to know the real you, we require that all of our virtual interviews be conducted on video.

Employment is contingent upon completion of a required identity verification process, which may include biometric technology, where permitted by applicable law and subject to applicable notice and consent requirements. See our Privacy Notice to learn about Assurant’s privacy practices, including our use of AI-enabled technology, automated decision making, and biometric information.

Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.

Job Scam Alert
Please be aware that during Assurant's application process, we will never ask for personal information such as your Social Security number, bank account details, or passwords. Learn more about what to look out for and how to report a scam here.