The Drainage Technicians are responsible for attending domestic and commercial sites and investigating wastewater works, instigating and resolving issues for our customers, along with making appropriate recommendations.
- Liaise with commercial and domestic customers on site.
- Customer service – engaging with customers in a professional manner.
- Investigate and diagnose issues via site surveys.
- Advise customers as to solutions and implementing accordingly, this may include:
- Drain clearance
- De-scaling and root cutting
- Performing minor excavations and patch lining
- Preventative maintenance - Use high-pressure water jetters, CCTV camera survey equipment and rods.
- Identify potential concerns and making recommendations to customers for additional work.
- Interpret and work with drainage drawings, operating independently in areas of expertise.
- Drive Brand awareness through professional appearance, interactions and technical knowledge.
- Share knowledge and best practice with colleagues.
- Make recommendations to the Regional Development Managers to the success of the region.
- Help to resolve any operational issues, performance issues or compliance within the territory, taking all steps to safeguard the brand’s reputation.
Experience/skills/knowledge:
- 1 year’s previous experience of working within the drainage sector.
- Ideally 1 years’ experience/knowledge of plumbing principles
- Drainage tanker experience (preferred)
- Full clean UK driving license with flexibility to travel.
- CSCS card holder (preferred)
- Ability to use a mobile telephone (calls, photo’s, email and CRM Application etc.).
- High-pressure water jetting (HPWJ) certification
- Excellent verbal and written communication skills
- A DBS check will be part of the on-boarding process
- To be able to work as part of an on-call rota providing a 24 hr service.
Characteristics:
- Lead from the front in this hands-on role, enjoys working with and through people to deliver positive results.
- Positive, can-do attitude and ability to problem solve
- Organised, goal orientated and willing to learn
- Able to work on your own and enjoy working outside.
- Motivated
- Customer centric
Brand:
DMD UK Drain Doctor
