Driver Operations Associate (Big Fleet Management)

What You'll Do:

1.Ensure Flawless Service Delivery:
(a) Corporate Service requiring Big Fleet: Increase and improve Corporate Order Fulfillment for larger vehicles, including 2 Ton Open/Covered Trucks (12, 14, and 18 feet), through in-depth, data-driven analysis of location metrics and driver quality. Conduct targeted calls and follow.
(b) Non Corporate (individual end user) Service: Increase and improve Non Corporate Order (for example, house moving at month end) Fulfillment
2. Lifecycle & Mission Optimization: Manage driver mission setups and properly utilize PDS (promotion, discount & subsidy) to guide driver partners to provide better service as well as increase earnings. Ensure Mission & PDS are properly assigned to drivers based on their current cohort of activation, reactivation and retention,
3. Offline-to-Online Driver Conversion: Achieve targeted conversion rate by identifying merchants who currently use their own regular offline drivers and successfully pitching, onboarding, and transitioning those drivers onto our platform.
4. Driver Reactivation & Retention: Reactivate churned drivers by proactively analyzing historical churn data (understanding exactly when and why they stopped driving) and effectively communicating relevant Lalamove Unique Selling Propositions (USPs) to win them back.

What We Seek:

• Analytical and data-driven mindset to dive deep into location metrics and historical churn data, translating complex insights into actionable strategies for driver retention and flawless fulfillment.
• Persuasive and confident communicator with strong selling skills, capable of effectively pitching Lalamove’s Unique Selling Propositions (USPs) to convert offline drivers and win back churned partners.
• Outgoing and open-minded personality that can interact, negotiate, and influence driver partners with different profiles, ensuring top-tier service standards through strategic calls and follow-ups.
• Hands-on and strategic approach to manage lifecycle operations, with the ability to properly utilize incentives (PDS) and mission setups
• Strong sense of prioritization and structured mindset to seamlessly juggle multiple tasks

What You'll Need:

• Bachelor's Degree in any discipline
• Advanced data-related skills with knowledge of relevant tools and platforms (mostly in Microsoft Excel & Google Sheet);
• Knowledge in Tableau or Power BI or similar tools will be considered as an advantage
• Experience of In-App Comms and CRM will be an added advantage
• Strong communication, presentation & selling skills.
• Minimum of 3 years of experience in a similar role.
• Previous experience in driver/community management
• Proficient in Google Workspace (Docs, Sheets, Slides, Forms)