Dutch Wonderland Inn Food and Beverage Lead Supervisor

Roles & Responsibilities: 

 Supervisory Duties: 

• Supervise the daily operations of the restaurant team and any other assigned departments 

• Act as an approachable mentor and coach to all assigned team members 

• Ensures professional staff appearance and uniform compliance  

• Become knowledgeable of all restaurant positions, including food prep, dining service, bar service, and banquet service; Steps in to perform any of these duties, when needed 

• Participate in all aspects of supervision of assigned employees, including hiring, orientation, training, performance coaching, and discipline 

• Ensure that all required meal and other breaks are being given in accordance with PA law 

• Assist with team scheduling and timekeeping activities 

Departmental Duties: 

• Delight each guest by delivering exceptional customer service, listening attentively and promptly responding to their requests and complaints  

• Ensure the enforcement and compliance of all company, state, local, and other policies and procedures 

• Responsible for ensuring cleanliness, sanitation, and safety of the restaurant 

• Strictly abide by standards set forth by ServSafe, state and local regulations, company policy, and other food regulatory standards that may apply at the Dutch Wonderland Inn.

• Become knowledgeable of all point of sales (POS) systems and how to accurately utilize them  

• Accurately document the happenings of the restaurant and provides a written account to restaurant management 

• Assist in quality control and making sure the proper standards are maintained  

• Motivates and instills customer service excellence in all restaurant team members  

• Inspect quality of furniture, fixtures, and equipment; removes or reports any assets that are deemed to be unsafe or broken 

• Escalate safety, hygienic, or maintenance issues to the proper authorities in a timely manner 

• Respond to all emergency situations in a calm and professional manner, as needed   

• Properly handle, label, stock, and store products including alcohol, chemicals and cleaning supplies 

• Assist with execution of catering and banquet events, when necessary     

• All other duties assigned by leadership 

Education and Experience: 

• No education requirements for this position 

• 1-2 years of previous work experience in a restaurant setting 

• 1+ years of previous supervisory experience preferred 

• Must be Food Handler Safety Certified (ServSafe or similar) or become so within 90 days of hire, when required by state and local guidelines. 

Language: Ability to read, write, and speak fluent English; Spanish or other bilingual language skills are a plus. 

Requirements:   

• Must be at least 18 years of age to comply with [State] Child Labor Laws 

• Ability to work flexible schedule, including evenings, weekends, and holidays 

• Must have reliable transportation to and from your scheduled shift 

• Ability to comply with all uniform policies 

• Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner 

• Must possess safety-oriented mindset and understand the importance of complying with all state, and local food preparation and serving regulations 

• Ability to interact with current and prospective guests in a warm, friendly, and professional manner 

• Must be able to speak with guests directly when other restaurant leadership is not present 

• Ability to handle high-pressure situations, meet the demands of constant deadlines and coordinate multiple priorities in a dynamic environment. 

• Must possess strong written and verbal communication skills 

• Must possess strong attention to detail and problem-solving abilities 

• Previous experience with Point of Sale (POS) technology and PCI compliance a plus 

• Ability to follow direction, multi-task, and work as part of a team as well as independently 

Physical Requirements: 

• Ability to stand, walk, and remain on feet for majority of the workday 

• Ability to occasionally stoop, twist, kneel, bend, squat, or reach above shoulders 

• Ability to remain sedentary for periods of time, while using a computer 

• Ability to withstand heat and humidity from the food preparation equipment 

• Ability to carry, push, pull, lift, and hold objects weighing 30 pounds or more