Dynamics 365 Business Central ERP Support Specialist

Key Responsibilities

• Provide day-to-day application support for Dynamics 365 Business Central in conjunction with our third party vendors.

• Deliver Business Central change and impro365vement work, including planning, coordination of testing, release management, and communications to minimise disruption.
• Contribute to solution design for Business Central changes, ensuring configurations and approaches align with agreed standards and are reviewed/approved through the appropriate governance.
• Administer permissions and security, including user access requests, security roles, least-privilege access, and investigation/resolution of access issues, escalating higher-risk changes for approval.
• Manage and resolve complex system issues impacting business operations within the Business Central environment.
• Coordinate system maintenance activities and vendor-provided updates (including scheduling, communications, and validation) to help keep the platform secure and supported.
• Support backup/restore and recovery activities (as applicable within the cloud/service model) by following documented procedures, coordinating with partners, and validating outcomes.
• Support compliance and audits by maintaining evidence, controls, and documentation relating to Business Central access, changes, and operational processes.
• Work with third parties to log and escalate issues, coordinate releases, and progress enhancements through to completion, maintaining clear ways of working.
• Collaborate with business stakeholders to gather requirements, translate needs into system changes, and ensure the ERP solution continues to meet business needs.
• Develop and maintain user and support documentation, including processes, procedures, and troubleshooting guides.
• Provide training, guidance, and support to end users to improve adoption and effective usage of Business Central.
• Monitor system performance and usage, producing reports and recommendations for optimisation.
• Liaise with vendors and third parties for issue resolution and system enhancements.
• Support budgeting and spend activities for the Business Central service by tracking costs, providing inputs to forecasts, and flagging variances or licensing considerations to the relevant owner.

Key Skills & Competencies

• Strong functional and technical understanding of Dynamics 365 Business Central, including core modules and configuration.

• Ability to diagnose and resolve complex issues, using structured problem-solving and root-cause analysis.
• Change delivery capability: planning, impact assessment, testing coordination, release management, and stakeholder communication.
• Security mindset with experience administering roles/permissions and applying least-privilege access principles.
• Ability to work effectively with third-party partners, including clear ticketing/escalations, follow-through, and coordination to agreed timelines.
• Excellent stakeholder management, communication, and user support/training capability.
• Documentation discipline: ability to create and maintain clear operational procedures and knowledge articles.
• Understanding of controls, compliance needs, and audit evidence expectations in ERP environments.
• Organised and reliable under pressure, able to balance BAU support with change activity.

Qualifications & Experience

• Bachelor’s degree in Information Technology, Computer Science, or a related discipline (or equivalent experience).

• Proven experience supporting and maintaining Dynamics 365 Business Central in a production environment.
• Experience administering user access, permissions, and security within Business Central.
• Experience delivering ERP changes/projects (e.g., enhancements, rollouts, integrations) and coordinating stakeholders through testing and release.
• Experience working with third-party support/implementation partners, including raising tickets, managing escalations, and coordinating delivery of fixes and enhancements.
• Desirable: Microsoft Dynamics 365 Business Central certification(s).
• Desirable: project management experience and/or exposure to process improvement methodologies.