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Sydney, International House, 3 Sussex St, Australia
Hybrid
Summary
Avanade is growing, and we seek passionate and driven technology professionals to join our Managed Services team delivering continuous value to our client’s businesses.
We are seeking a Service Delivery Manager experienced in Dynamics ERP F&O delivery to join our Shared Services Delivery Team. This role works in close partnership with our customers, ensuring high-quality delivery and driving overall operational excellence.
You will play a pivotal role in maintaining the client relationship and being part of the broader team that supports our clients’ environments. The ideal candidate will bring leadership capabilities along with a proven track record in successful service delivery.
Day to day, you will:
Act as the primary liaison for assigned clients, building trust and proactively overseeing their IT needs and client relationship.
Monitor service delivery, troubleshoot issues, and coordinate rapid resolution to maximise uptime and user experience.
Provide clients with regular service delivery reports, highlighting system health, service metrics, and actionable insights.
Grow revenue by identifying upselling and cross-sell opportunities.
Cultivate long-term partnerships with clients, vendors, and internal teams, acting as a trusted advisor for technology delivery.
Champion client interests and feedback within Avanade, driving service improvements and innovation.
Organise client meetings, business reviews, and educational events to enhance engagement and demonstrate value.
Follow delivery management and governance guidelines for managed service portfolio.
Drive contracts to utilise the relevant suite of delivery tools and systems to enhance delivery rigor.
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Skills and Experience
You are an experienced Managed Services specialist and an Australian citizen.
You will have:
Minimum 3 years’ experience in client success or account management, within an MSP or IT services environment.
Good communication and interpersonal skills, with the ability to explain complex technical concepts to non-technical audiences.
Strong negotiation, problem-solving, and analytical abilities, especially relating to IT solutions and service delivery.
Highly organised, self-motivated, and results-driven, with a passion for technology and client satisfaction.
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