ACCOUNTABILITIES
Student Recruitment Operations
- To work with the Senior Lead/Lead/Deputy Lead, Local Engagement, to manage and support the development of local student recruitment efforts for the institute by promoting the SIM brand-name and planning local student recruitment strategies.
- To attend to customers’ enquiries via walk-ins, phone, email, live chat, etc and look into the customer’s needs and requirements so as to recommend suitable education pathway
- To assist customer in programme application and checking for documentations to support the turnaround time for admissions processing
- To build strong product knowledge, comply with work policies and procedures and continuously improve customer service skills
- To comply with quality standards set for the department
- To supervise and guide the team to ensure operational needs and goals of the department are met (e.g. operations roster, compliance to policies and processes).
- To provide timely training and coaching to team members on a regular basis so as to achieve a high standard of service to customers.
Leads Management
- To follow up on all leads assigned on a timely basis
- To prepare and maintain leads follow-up reports.
Corporate Engagement & Project Management
- Support the Lead in contacting, following up and maintaining relationships with corporate contacts.
- Arrange meetings, prepare materials, record notes and track follow-up actions.
- Maintain accurate corporate contact and CRM records and follow up on leads and enquiries.
- Coordinate Lunch & Learns session, corporate talks and engagement events, including registrations, venues, catering and materials.
- Manage the entire event lifecycle, from initial concept development to post-event evaluation. Coordinate logistics, timelines, speakers, vendors and internal stakeholders to ensure seamless execution and exceptional attendee experiences
- Manage post-event follow-up and attendance records.
- To understand the local education landscape and explore new developments for corporate engagement.
JOB REQUIREMENTS
Academic Education and Work Experience
- Bachelor degree with 1-2 years of relevant working experience, preferably in sales, marketing or event management.
- Experienced in planning and executing recruitment events, corporate talks, and outreach campaigns.
- Experienced in Customer Service and Sales conversion processes
- Good understanding of the higher education industry in Singapore
- Results-oriented, driven, self-motivated and analytical
- Strong communication skills, including active listening, understanding and clear articulation
- Able to work on weekends or weekday evenings when required
- Confident public speaker with excellent presentation skills
Professional Education/License (if any)
Not required
Personal Attributes
- Well-developed diplomacy skills and ability to handle expansive and diverse customers
- Pleasant and patient personality with excellent service mindset
- Good interpersonal skill with a high level of initiative and drive
We regret that only shortlisted candidates will be notified.
