Job Description:
Position Summary:
Understands the workflow and functions within the EFT department, including data processing, computer applications, and electronic distribution of files. Provides quality service to members and coworkers in resolving problem and operational issues. Assists with the development and implementation of projects.
Primary Responsibilities and Duties:
- Perform accurate and timely completion of a diversity of paperwork and electronic communication of information to and from the Treasury, Federal Reserve, Alloya and Everwise business partners.
- Requires data entry on the XP system and PC programs, analytical and troubleshooting abilities in working in a Windows and WEB environment, word processing, and spreadsheet applications.
- Resolve complex member, business partners, vendor and employee questions, and problems.
- Troubleshoot and communicate advanced technical support to business partners.
- Knowledge of computer systems, software, networking, and Everwise employed software.
- Ability to provide advanced communication to other Everwise departments and vendors.
- Assisting in establishing new EFT processes and procedures.
- Provide reports as needed for department and manager.
- Lead and or assist with projects as deemed necessary by manager.
- Assume additional responsibilities as required for the growth and advancement of Everwise.
Knowledge/Skills:
- Requires clear verbal communication skills, telephone etiquette and the ability to resolve member and employee questions and problem in a tactful manner.
- Other clerical skills required include filing skills, telephone use and the ability to produce typewritten letters, envelopes, forms, etc.
- Ability to read, write and perform mathematical calculations, balance figures and a basic understanding of debits and credits is required.
- Research abilities.
- An understanding of the XP system as well as other software applications used in the department.
- Proficiency with computer systems and Microsoft Office suite (e.g., Word, Excel, Outlook).
- Display logical decision-making process in un-scripted scenarios.
- Proficiency with computer systems and Microsoft Office suite (e.g., Word, Excel, Outlook).
Minimum Requirements:
- High School diploma or GED
- 6+ months’ experience working within the financial institution industry
Everwise is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.
