Provide Engineering Support Services, answering to Customer technical queries related to malfunctioning, aircraft maintenance and operations, including fault investigation, in coordination with the other Product Support Engineering (PSE) and Engineering functions, to the achievement of the reliability and the availability targets required by the market
Act as single point of contact for technical issues resolution towards Customers / Operators / Service Centers / LH Aircraft Maintenance Operations (Base Maintenance and Field Service)
Create dedicated maintenance procedures and support to validation in cooperation with the relevant PSE function (service bulletins, maintenance manual, etc.)
Collect and manage the Occurrence Reports from in-service fleet
Collect Product Quality issues and report them to Industrial Operations - Operative Quality
Support accident and serious incidents investigations under the coordination of relevant Airworthiness functions
Based on feedback and data collected from Customers, launch relevant recovery / improvement initiatives at Product level, coordinated by other PSE functions
Monitor Engineering Support Services performance (service level to Customers), transferring the needed input within the PSE to ensure a comprehensive reporting and KPI monitoring
Provide to Engineering Services Improvement function the requirements of new digital services to be introduced in LH portfolio and support their development
Skills
ESSENTIAL KNOWLEDGE & EXPERIENCE
Master's degree in Aerospace Engineering
Previous experience in the Aeronautical sector (preferably operating in Engineering or Maintenance or Production or Training areas) is a plus.
Basic knowledge of Aviation regulations (EASA, FAA …)
TECHNICAL AND IT SKILLS
MS Office suite (Excel, PowerPoint, Word, Access),
SAP
Visual Basic is a plus
ENOVIA is a plus
CATIA V5 is a plus
LANGUAGES
Fluent Italian (both spoken and written)
Fluent English (both spoken and written)
A third languages (fluent both spoken and written) is a plus
SOFT SKILLS
Good presentation skills, multi-cultural awareness and availability to travel for short/mid business trip
Proactivity, self-motivation and continuous improvement mind-set
Organizational and analytical skills
Strong orientation to work in team
Ability to eliminate obstacles through creative and adaptive approaches
Ability to work under high demanding/stressing environments
Ability to manage time and to handle multi-tasks and priorities in time critical situations
Ability to build collaborative working relationships
Ability to communicate professionally in written responses to e-mails and in reports
