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Greater London, England, United Kingdom
Remote only
Location: Remote in Europe
Nivoda is a rapidly scaling global B2B diamond and gemstone marketplace connecting jewellery retailers with competitive, high-quality suppliers worldwide. Processing $300M+ in annual transactions and operating across multiple regions, Nivoda is transforming a $350B industry that has historically been slow to modernise.
Our platform gives businesses of all sizes, from independent jewellers to major retail chains access to the world's best diamond and gemstone inventory, without the traditional barriers of capital, geography, or information asymmetry.
Diamond and gemstone trading has long been plagued by inefficiency, opacity, and exclusivity. Nivoda was built to change that - to democratise access and empower every business, regardless of size or location, to buy and sell with confidence. Independent jewellers are at the heart of this mission. They deserve the same access to quality, pricing, and selection as the biggest players in the industry. That's exactly what we give them.
Conversion is one of the three chokepoints in our revenue organisation. Customers arrive, take the demo, go through KYC, and too many stall before the first purchase, or buy once and never come back. The second purchase is where the product becomes sticky, and getting a merchant there is the hardest 60 days of their life with us.
Fixing that takes two things, and this role owns both. Reps who know the product, the pricing and the playbook cold. And a conversion funnel that is measured, scored and coached rather than hoped for.
Training and standards
Make sure every rep is up to spec and trained, and keep them there.
Own the theoretical onboarding of every new rep, SDR, AE and AM alike: what Nivoda sells, to whom, at what price, and how.
Set what "up to spec" means for each role and hold the bar.
Documentation and materials
Own the product material for every line of business: how it works, who it is for, pricing, take rate and best practice.
Keep it current. A rep should never be the last person to find out something changed.
The channel to marketing
Act as the link between marketing and the front line. Every campaign is known to the reps in advance, socialised at the all-hands before it lands, not discovered from a customer.
The channel to product
Translate the product roadmap into enablement. You do not decide the roadmap. You turn it into what to sell, to whom, and when.
When something ships, the reps already know what it is and how to position it.
Conversion rests on two things, and this role owns both: the call, and the KYC. A brilliant call that dies in KYC converts nothing, and a clean KYC on a badly run call never gets there.
Call scoring
Build the scoring rubrics with the team managers, so the standard is one both sides recognise.
Run transcript review and scoring at volume, using Claude to do it.
Send the reports out every week, to everyone.
Run a weekly leaderboard: the best calls, the scores, winners and losers, visible to the team.
Build a personalised coaching plan for every rep, written down and tracked, not delivered verbally and forgotten.
Coach in two directions: with the managers so they can coach their own people, and directly with reps where that is faster.
KYC
Own the insight generation of what is working and not on the process
Hold the accountability of the KYC SLAs, and call it out when they slip.
Map the blockers and the escalation paths, and push the fix at the cause rather than the symptom, across sales, product and marketing as needed.
Make sure the KYC operators know the rules, and that the rules are written.
Train and enable both sides of it: the reps and the operations team.
Conversion through to second purchase at 75% of each new cohort.
KYC above 60%, in every geography, not just on the average.
Rubric and call scores in place and reported weekly.
80% compliance against the rubric, reached by your fourth month in the role.
Experience in sales enablement, revenue operations or frontline sales coaching in a transactional, high-volume environment.
You have scored calls at volume and can show what changed as a result. Gong or equivalent.
You are fluent with AI tooling and would run transcript review and scoring through Claude rather than by hand.
You have built onboarding for reps from scratch, not just delivered someone else's deck.
You can coach a manager, not just a rep. You are comfortable telling a senior person their team's calls are not good enough, and then showing them how to fix it.
You write clearly. A large part of the value here is documentation other people can pick up and use.
You work across Product, Marketing and Finance without authority over any of them.
Hands-on. This is not a strategy seat. You will be on calls, in the CRM and in the material every week.
Experience with onboarding or activation motions rather than pure new business.
Diamonds, jewellery, or another supply-driven marketplace.
A second language relevant to EMEA or North America.
At Nivoda, we believe that employees today want to evolve in a collaborative, high-growth environment where they can demonstrate their abilities and thrive both professionally and personally. We work to create a culture of empowerment, continuous learning, and growth where everyone can bring their expertise, own projects, and easily measure their impact. Dynamic working environment in a rapidly growing company. Enjoy a pleasant, low-hierarchy work environment. Engage in intellectually challenging work that contributes significantly to Nivoda's success and scalability.
🕰️ Flexible working hours and a vibrant company culture
💻 Remote work
🧠 Plenty of opportunities for growth and learning
🏖️ Unlimited holiday allowance
🚀 Chance to join and contribute to a company during its exponential expansion phase
Nivoda is proud to be an equal opportunity workplace dedicated to promoting diversity. We don't discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status. Even if it seems you don't meet 100% of our musts - don't let it stop you. We are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.
Please note: Our Talent Acquisition Team is international. We kindly ask you to submit your CV and application in English so that it can be reviewed correctly.
If after reading this job description you believe this is not the best fit for you, we'd encourage you to join our Nivoda Talent Pool so we can keep you in mind as new roles open up.
