Engineer I, User Experience Site Support

Job Summary

We are seeking a proactive IT Site Support Engineer to provide onsite and remote technical support across multiple office. The ideal candidate will possess strong experience in end-user computing, infrastructure support, AI-enabled workplace tools, IT operations, and customer-focused service delivery. Frequent travel between sites and remote support for satellite offices may be required.

 

Key Responsibilities

End User & Workplace Support

• Provide onsite and remote end-user support for hardware, software, mobile devices, and workplace technologies.
• Install, configure, deploy, and troubleshoot Windows devices and peripherals.
• Support user onboarding, offboarding, device provisioning, and account administration.
• Deliver VIP and executive user support when required.

Remote Site Support

• Provide remote operational support for regional and branch office locations.
• Coordinate with local vendors and business stakeholders to resolve infrastructure and workplace technology issues.
• Monitor and support remote site IT operations, ensuring service continuity and compliance with corporate standards.
• Act as the primary point of contact for remote site escalations and troubleshooting activities.

Microsoft 365 & AI Adoption Support

• Support Microsoft 365 applications including Teams, Outlook, OneDrive, SharePoint, and Office applications.
• Assist employees in utilizing Microsoft Copilot and AI-powered productivity tools.
• Provide end-user guidance, training, and troubleshooting for AI-based workplace solutions.
• Promote adoption of digital workplace technologies and support AI-driven business transformation initiatives.
• Create and maintain user documentation, quick guides, and knowledge-base articles for Copilot and Microsoft 365 services.

Infrastructure & Network Support

• Support Active Directory, Microsoft Intune, Autopilot, and endpoint management solutions.
• Perform basic network troubleshooting including VLAN, TCP/IP, switching, wireless connectivity, and printer support.
• Support meeting room technologies, video conferencing platforms, and collaboration devices.
• Assist in infrastructure deployment, relocation, upgrade, and enhancement projects.

Asset & Security Management

• Manage IT assets throughout their lifecycle, including procurement, deployment, inventory, and disposal.
• Support cybersecurity initiatives, secure workplace operations, and access management controls.
• Ensure compliance with IT policies, security standards, and operational procedures.

Required Qualifications

• Experience in IT Support, Site IT, Service Desk, Desktop Support, or Field Support roles.
• Knowledge of Microsoft 365, Active Directory, Microsoft Intune, and Windows platforms.
• Understanding of networking fundamentals (TCP/IP, VLAN, DNS, DHCP, Switching).
• Strong customer service and communication skills.
• Ability to work independently in both onsite and remote support environments.
• Korean language proficiency with basic business-level English communication.

 

Preferred Qualifications

• Experience supporting Microsoft Copilot or other AI productivity platforms.
• Experience conducting user training, adoption programs, and digital workplace initiatives.
• Experience with Windows Autopilot, Windows Hello for Business, and Windows 11 deployments.
• Experience supporting global enterprise environments.
• Military IT administration or infrastructure support experience.
• Relevant certifications such as Information Processing Engineer, Microsoft Certifications, ITIL, CompTIA Network+, or Security+.

 

Mandatory Requirements

• Valid Korean Driver's License (Class 1 or Class 2)
• Must own and operate a personal vehicle
• Willingness to travel frequently between customer and office locations
• Ability to provide onsite emergency support when required
• Experience supporting both onsite and remote office users