Engineer II, Market Technical Support (Field Applications)

The Role: Engineer II, MTS (Field Applications) 

 
The MTS engineer identifies industry trends to propose innovative and novel products. And the promotion of existing products, and the investigation of new applications for existing products through an understanding of the customer base and direct communication between the customer, sales, engineering, manufacturing, and other internal departments. And resolve the issues at field based on the products and application knowledges. 

Primary Responsibilities and Duties: 

1. Identifying industry trend and dynamic, Product Development 

•  Serves as the liaison between research and development and the customer to identify new product opportunities. 

• Researches and identifies potential technologies to be adapted to applications in our markets and brings technologies to the attention of the businesses.  

• Assists in creation of product specifications for new products and researches markets needs and potentials. 

• Develops test methods specific to the use of products and their applications, including the design, specification, building and maintenance of test equipment. 

• Assists new product development teams to design, plan, execute and present experiments and data. 
  Performs tests on products returned to Entegris from customers and makes improvement recommendations. 

• Plans and coordinates beta site test programs.  

2. Technical Sales Support 

•  Provides technical sales support for targeted territories and/or markets requiring concentrated support to capture or maintain business.  

• Visits customers before, during and after the introduction of new products to educate the market and pursue initial sales opportunities.  

• Provides, presents and interprets design, application and service information.  

• Supports Business as directed and provides a direct customer contact in situations requiring concentrated technical and applications support.   

3.   Technical Leadership 

•  Researches and maintains expert technical knowledge of products and applications.  

• Researches competitive product comparisons to support the sales of new and existing products.  

• Collaborates with product management and marketing communications to write technical literature, white papers, manuals, data sheets and related product information.  

• Supports product training programs internally and externally.  

• Resolves the issues at field with production and application knowledge.   

4.   Process Management 

• Analyzes and implements process improvements that positively influence customer satisfaction. 

Qualifications (Education, Training, Experience, Knowledge, Skills, Physical Requirements): 

• Knowledge / Skills / Abilities 

• Ability to communicate complex technical issues to customers (both internal and external) 

• Strong problem-solving skills (issues containment, root cause analysis, corrective action. 

• Capacity to understand specific technical requirements as well as sound product knowledge 

• Able to identify problems and significantly improve, change or adapt existing techniques 

• Actively acquired more complex techniques 

• Identify industry trend and dynamic  

• Proficiency in use of Excel, Word and PowerPoint 

• Ability to travel locally and internationally 

• Travel Availability: Available for any other foreign country 

• Language Ability: Good English 

• Ability to utilize CAD/CFD/Minitab is not mandatory but preferred. 

 
Competency 

• Technical Expertise: Depth of knowledge and skill in a technical area. 

• Interpersonal Awareness: The ability to notice, interpret, and anticipate others’ concerns and feelings, and to communicate this awareness empathetically to others. 

• Attention to Communication: Ensuring that information is passed on to others who should be kept informed. 

• Customer Orientation: Demonstrated concern for satisfying one’s external and/or internal customers. 

• Satisfy Customers: Assess client’s needs, understand from client’s perspective and act professionally.   Create value for the client and foster customer royalty. 

• Results Orientation: Focusing on the desired end result of one’s own or one’s units work; setting challenging goals, focusing effort on the goals, and meeting or exceeding them. 

Education / Experience 

• More than 3 years of experience in the Semiconductor industry Bachelor’s Degree in Engineering or highly related field 

Your success will be measured by: 

• People and Team work Accountability, Integrity and Trust Creativity and Innovation   Dedication and Excellence 

Traits we believe make a strong candidate: 

• Successfully support the development of new products and applications 

• Technical product expert in field 

• Promote existing products 

• Investigate the product issue and communicate with internal departments 

• Good customer relationship