Do you want a job with a purpose?
And do you want to make healthcare safer, better and more reliable?
Join our Team!
Join us as our Operational Excellence Manager at Dedalus, one of the World’s leading healthcare technology companies, in Bosnia and Herzegovina to do the best work of your career and make a profound impact in providing better care for a healthier planet.
What you’ll achieve
As the DIIT Engineering Operational Excellence Manager, you will be part of our effort to create the next generation of information and workflow solutions for our Diagnostic Imaging portfolio, making a profound impact throughout the healthcare sector.
This is a hands-on, generalist role for operators who enjoy navigating ambiguity, learning quickly, and working across multiple engineering teams and products to make the engineering organization run better.
You will:
- Play a central role in ensuring smooth operations across our R&D engineering organization, supporting the Head of DIIT Engineering and the engineering leadership team
- leverage operational and project management methodologies to drive financial discipline, vendor governance, and efficiency across engineering
- own responsibilities spanning budget tracking, vendor and tool governance, operating cadence, engineering metrics, cross-squad coordination, reporting and data analysis
Key Responsibilities:
- Operations Support to Head of DIIT Engineering: Support day-to-day operations including request and approval triage, action tracking, and follow-up across the engineering organization.
- Budgeting & Financial Discipline: Track engineering opex and headcount budgets, coordinate license and tool procurement, support vendor contract management, and partner with Finance on monthly close and forecasting.
- Vendor, Contractor & Tool Governance: Maintain the inventory of engineering vendors, contractors, and software licenses; manage renewal calendars; coordinate vendor onboarding and offboarding; track utilization and spend.
- Operating Cadence: Coordinate the engineering operating rhythm — OKR cycles, performance and compensation cycles, all-hands, leadership offsites, squad reviews — and own action item tracking across leadership meetings.
- Engineering Metrics & Reporting: Support engineering metrics collection and reporting; begin building dashboards on engineering delivery, throughput, and quality in partnership with engineering leadership.
- Cross-Product & Cross-Squad Coordination: Streamline communication and visibility across our engineering product lines (PACS, DU Viewer, eVNA, PACSonWEB, ORBIS U RIS) and across engineering squads.
Growth Areas (responsibilities to develop into over the first 12–18 months):
- Talent Operations: Partner with Recruiting on engineering hiring coordination, candidate experience, and the engineering onboarding program.
- Engineering Metrics Framework Ownership: Own and operate an established engineering performance framework (DORA, DX Core 4, or equivalent), maintaining dashboards across delivery, throughput, quality, and developer experience for the engineering leadership team.
- Representation: Represent the Head of DIIT Engineering and the engineering organization’s interests in internal meetings as required.
We are looking for a person who is open to working in an international team and who has no problem with traveling.
Take the next step towards your dream career
At Dedalus Life flows through our software. Every day we do something special by helping caregivers and health professionals deliver better care to their served communities. Take the next step in your career that will make a profound impact. Here’s what you’ll need to succeed:
Essential Requirements
- 3–5 years of experience in operational excellence, business operations, engineering operations, project/program management, or chief-of-staff type roles (though candidates with a strong willingness to learn will also be considered).
- High-agency mindset: you don’t wait for perfect requirements and are comfortable creating clarity, proposing direction, and driving decisions. You think for yourself and just get things done.
- Proven experience with budget tracking, operational reporting, and data analysis.
- Strong organizational skills applied to managing multiple tasks with extensive scope and complexity.
- Proven ability to bring people with different personality profiles together and obtain consensus.
- Flexible, with the ability to adapt to new challenges and priorities and a demonstrated attitude for continuous learning.
- Well-developed skills in influencing and motivating others to achieve goals.
- Very good language skills in English (spoken and written).
- Excellent interpersonal and communication skills.
- Excellent MS Office skills with a strong focus on Excel and PowerPoint.
Nice to Have
- Experience in healthcare IT or clinical knowledge.
- Familiarity with engineering or software product organizations.
- Familiarity with engineering performance frameworks (DORA, SPACE, DX Core 4) or developer experience disciplines.
- Familiarity with regulated software environments (IEC 62304, ISO 13485, MDR).
- Experience with vendor management, procurement coordination, or contract administration.
- Experience operating OKR or equivalent goal-setting frameworks.
- Additional European languages (German, French, Italian, Dutch).
We offer you:
- All the advantages of an established, international company
- You are part of a first-class, creative and innovative team
- Complete hardware and software equipment for comfortable working in your home office
- You have creative leeway and a high degree of influence on your work
- Flexible working hours and the possibility of working from home
- The option to attend conferences, training and technology certifications
- Opportunities for professional growth: Junior candidates are encouraged to apply, with the chance to gradually adopt new skills and responsibilities as they grow into the role.
- You can actively shape the visions and goals of the product
We are Dedalus, come join us
Dedalus is committed to providing an engaging, rewarding work experience that reflects the passion our employees bring to our mission of helping clinicians and nurses deliver better care to their served communities.
Our company fosters a culture where employees are encouraged to learn and innovate, and to enable and enhance clinical co-operation and processes while making a meaningful difference for millions of people around the world. Each person is the end point and the starting point of the Group’s activities and the ultimate beneficiary. For this reason, we are so proud of doing our very special jobs each day.
Our company is enriched by a diverse population of 7,600 people in more than 40 countries that work together to innovate and drive better healthcare options for millions of patients around the world. We are the people of Dedalus.
Application closing date: 31st December 2026
Our Diversity & Inclusion Commitment sets out Dedalus’ approach to ensuring respect, inclusion and success for all our colleagues and the wider communities we operate in. It is imperative for us to share our commitment and dedication to ensure an inclusive and diverse workplace. We recognise that we have improvements to make, and, on this journey, we must remain authentic and realistic but also ambitious.
Our diversity & inclusion commitment – Dedalus Global
Life Flows Through Our Software
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