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Irving, Texas, United States
Remote only
Not Available
TrendAI™, the global AI security leader and enterprise business unit of Trend Micro, empowers organizations with full AI visibility and consolidated security that inspires confidence, drives innovation, and eliminates risk.
At TrendAI™, we’re always seeking exceptional talent; people who want to collaborate with the best and push boundaries together. Here, your work goes beyond building a career. You will help protect what matters and play a vital role in shaping a safer, more trustworthy AI-powered future.
AI Fearlessly.
Location: Remote, US
Position Summary:
The Enterprise Account Manager is a strategic customer-facing leader responsible for strengthening long-term relationships, advancing customers toward meaningful security outcomes, and expanding platform adoption based on measurable value.
This role works exclusively with existing customers, with a focus on aligning platform capabilities to customer goals, uncovering expansion opportunities, and partnering with technical teams to ensure full adoption and realized value.
Working closely with Customer Success, Solution Engineers, and Solution Architects, the Enterprise Account Manager guides customers through their maturity journey and supports strong renewal and expansion performance.
This role contributes directly to renewal and expansion success through value-based engagement and strategic account planning.
Responsibilities:
Customer Relationship and Outcome Leadership
Retention and Expansion Through Customer Value
Strategic Account Planning
Cross-Functional Collaboration
Customer Advocacy and Value Realization
Qualifications:
You Are
You Have
Why This Role Matters
The Account Manager strengthens long-term customer partnerships by ensuring customers achieve tangible security outcomes, adopt the right capabilities, and expand their use of the platform based on measurable value. This role is essential for driving retention, renewal success, and sustainable customer growth.
It directly influences gross and net revenue retention, adoption health, platform consumption, and customer satisfaction.
What We Offer You:
You're important to us. What matters to you, matters to us too. Trend Micro provides benefit options for you and your family. Here some of the top-rated benefits that employees enjoy today:
We are committed to fostering a professional, respectful, and inclusive work environment that promotes collaboration and high performance. We value diverse backgrounds and perspectives and welcome candidates who bring unique strengths and experiences. If you’re excited about this role and believe you can contribute and grow with us, we encourage you to apply.
Be Passionate. Be Innovative. Be a Trender.
This position does not offer sponsorship for work permit applications or renewals, either now or in the future. Candidates must be authorized to work in the U.S. without the need for employment-based visa sponsorship, both currently and moving forward. The company will not sponsor applicants for U.S. work visa status for this role (including, but not limited to, H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT, or any other employment-based visa). The Candidate must be US Citizen.
#LI-LP1
At Trend Micro, we embrace change, empower people, and encourage innovation in a connected world. Our diversity and multicultural workforce are key contributing factors to our success across the globe. Trend Micro provides equal employment opportunity for all applicants and employees. Trend Micro does not unlawfully discriminate on the basis of race, color, religion, sex, pregnancy and childbirth or related medical conditions, national origin, ancestry, age, physical or mental disability, medical condition, family care leave status, veteran status, marital status, sexual orientation, or gender identity.
