Enterprise Coordination Supervisor

VSC Fire & Security in Cabot, Arkansas is seeking candidates for the position of Enterprise Coordination Supervisor

What we offer:

• Monday - Friday (occasional evening, weekend, and out-of-town work).
• Options for Medical, Dental and Vision insurance for you and your family.
• A 401K plan with a company match.
• PTO and Paid Holidays.
• Opportunities for training and advancement.
• Relevant educational and licensure reimbursement for qualified candidates.
• Health Savings Account (HSA).
• Life Insurance.
• Employee Assistance Program.
• Referral Bonuses.

What you need:

• Three to five (3-5) years of industry related work experience.
• Manage customer relations using excellent communication and sales skills for internal and external customers. 
• Leveraging outstanding analytical and planning skills combined with strong leadership skills.
• Knowledge and aptitude for conflict resolution, organizational skills, analytical skills, scheduling, building code requirements, and building relationships.
• Specializing in customer service and relationship sales coupled with management of a national support staff with a focus on increasing productivity.
• Ability to follow written and verbal instructions.
• Exceptional attention to detail and communication skills.
• Eagerness for professional development and growth.
• Ability to pass various background checks.
• Reliable transportation, valid State Driver's License with acceptable driving record for use of company vehicle.
• Desirable (but not required!):
  • Associate or bachelor's degree in business or related field.
  • Industry related managment experience

What you will do:

• Act as the primary point of contact for Enterprise customers, adeptly managing relations through exemplary communication and sales skills. Demonstrate expertise to earn trust of internal and external stakeholders.
• Oversee and cultivate seamless service delivery for Enterprise customers, ensuring consistent satisfaction and retention.
• Specialize in customer service and relationship sales, guiding a national support staff for enhanced productivity.
• Apply exceptional analytical, planning, and leadership skills to foster a supportive team environment, aligning with Division objectives.
• Utilize effective communication and relationship management to engage stakeholders across organizational levels.
• Maintain current and accurate order status, minimizing backlogs for service and ITM orders.
• Strategically address Cancelled Service Requests, transitioning them into viable billable opportunities for growth.
• Build trust within Divisions to enhance order efficiency and scheduling.
• Forge partnerships with sub-contractors to expand service coverage.
• Ensure client satisfaction by addressing inquiries, resolving issues, and enhancing the service experience.
• Collaborate with stakeholders, both internal and external, to maintain effective communication channels.
• Cultivate sub-contractor relationships and collaborate with procurement for timely materials.
• Continuously optimize service experience, identifying areas for improvement and implementing enhancements.
• Stay updated on industry trends, contribute insights, and enhance skills through training and development.
• Maintain accurate documentation and prepare reports for senior management.
• Identify business opportunities, target markets, and potential expansion areas.
• Promote health, safety, and environmental regulations for secure service operations.
• Stay informed about technological advancements to enhance service efficiency and customer experience.
• Provide clients with insights, guidance, and educational resources for maximizing service utilization.
• Manage service department budget, oversee expenditures, labor costs, and resource allocation.
• Identify and mitigate potential risks related to service, customer satisfaction, and operational efficiency.
• Pursue ongoing training, professional development, and industry best practices for continuous improvement.