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High Point, North Carolina, United States
Onsite
Compensation Range
$51,568.82 - $66,071.75Please note: This job opening may close earlier than the stated date, due to high candidate volume. If interested, we encourage you to apply as soon as possible.
Who We Are:
At the City of High Point, we celebrate the creator in everyone. Building on our rich cultural history steeped in industrialism and innovation, our employees seek not only to transform themselves, but the world around us. We are collaborators, we are makers, we are visionaries.
We invite you to explore the many opportunities to serve our community, by sharing your talents, skills, and expertise. You'll join a diverse team of over 1300 individuals dedicated not just to making a career, but a difference; because what we create in High Point, changes the world!
Our Core Values:
What We Offer:
The City of High Point offers a competitive salary commensurate with education and experience. We also offer generous benefit package for full-time employees which include but are not limited to:
What You'll Do:
As a key member of the Environmental Services Department, the Environmental Services Technology Coordinator oversees the department's technology systems, software applications, training initiatives, and operational communications. This position serves as the department administrator for Routeware and related technology platforms while ensuring accurate customer account management, work order processing, reporting, and communication between office and field personnel.Essential Tasks & Responsibilities:
Technology Administration
Training
Customer Service Operations
Work Order Management
Communications
Reporting & Data Analysis
Continuous Improvement
Safety
Qualifications:
Minimum Qualifications
Education
Associate Degree in:
AND
Two (2) years of experience administering software systems, providing employee training, or supporting operational technology.
OR
High School Diploma/GED
AND
Five (5) years of progressively responsible experience in technology administration, operations support, customer service software, Routeware (or comparable routing/work order software), or municipal operations.
Knowledge, Skills and Abilities
Thorough knowledge of:
Ability to:
Preferred Qualifications
Bachelor's Degree
Five years of experience in:
Experience with:
PHYSICAL REQUIREMENTS
(Use the exact Physical Requirements language from the Parks & Recreation document.)
This includes:
MENTAL REQUIREMENTS
(Reuse the City's standard language.)
ENVIRONMENTAL CONDITIONS
Office environment with frequent interaction with field operations.
Occasional exposure to:
MACHINERY / TOOLS
Our Commitments
The City of High Point is dedicated to fostering a work environment that values individuals from all backgrounds and seeks to attract and retain the most qualified partners in service to the citizens of High Point. As an at-will employer, the City allows employees to terminate their employment, or be terminated at any time, with or without cause, as long as it is not prohibited by law.
The City of High Point is committed to classifying and compensating its employees fairly for the work they do, weighing both the internal capabilities and the external market. While the job description is not intended to and does not create a contract of employment, we are excited to use this “living document” as a guide for managing performance and positions to ensure job descriptions are reflective of the current work required by the incumbent or expected by any candidate to whom an offer of employment is extended.
The City of High Point is committed to providing a safe, comfortable working environment for all employees. To that end, we are proud to comply with all Occupational Safety and Health Administration (OSHA) requirements, as well as make reasonable accommodations to candidates and employees as we are able in accordance with the Americans with Disabilities Act (ADA). Candidates selected for employment must undergo (a.) a drug screening, in accordance with the City’s drug and alcohol policy and (b.) a background screening to determine whether there is any current, pending, or previous charge, conviction or other infraction deemed incompatible with service in the capacity for which the candidate is being hired. In lieu of or in addition to background screening, candidates selected for employment in a position that requires working with children in any capacity must be fingerprinted and undergo a criminal history record check conducted by the North Carolina State Bureau of Investigation. Certain positions are considered so critical to the health and safety of others that a candidate cannot be placed in any such position without passing a pre-placement physical exam. The City offers employment to successful candidates conditioned upon the City’s receipt of satisfactory results from all required screenings, checks, and exams, as applicable.
