The ERSEA Outreach Ambassador serves as the primary navigator to link families and children to Early Head Start and Head Start services. Implements Eligibility, Recruitment, Selection, Enrollment, and Attendance (ERSEA) policies and procedures for assigned ECE programs.

DUTIES

SUMMARY

The ERSEA Outreach Ambassador serves as the primary navigator to link families and children to Early Head Start and Head Start services. Implements Eligibility, Recruitment, Selection, Enrollment, and Attendance (ERSEA) policies and procedures for assigned ECE programs.  

ESSENTIAL DUTIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employees must spend over 75% of their time on these duties.

• Participates in ongoing recruitment of families and children according to ERSEA ranking criteria for the Early Head Start and Head Start programs.

• Responsible for maintaining list of community outreach activities and primary recruitment locations.

• Responsible for meeting monthly goal numbers of potential families to enroll in Early Head Start and/or Head Start and meets the expected conversion rate of families enrolling from those recruited

• Assists families in completing pre-enrollment applications, collects eligibility.

•  Enters eligibility information into ChildPlus.

• Outreaches to potential families from a call list to inform them of the program and its benefits and enroll them in services.  Outreach includes phone calls, in-person visits, letters, emails and text messages.  

• Attends assigned community events and meetings on behalf of CII to represent the organization, and the Early Childhood Education program, supports program visibility and enrollment.

• Serves a liaison between potential families, and other community resources.   

• Establishes and maintains rapport and effective working relationships with children and families and works effectively within CII and community at large.

• Initiates and maintains effective communication flow between community groups, and organizations.

• Participates in required meetings/trainings by funder as assigned.  

• Maintains complete and accurate documentation ensuring compliance of service standards and policies as stipulated by contract. 

ADDITIONAL DUTIES

• Other duties and special projects as assigned.

SUPERVISORY RESPONSIBILITIES

• This job has no supervisory responsibilities.

QUALIFICATIONS

EDUCATION & EXPERIENCE

• 1-2 years of community-based program experience.

• High School diploma or GED required.

OTHER QUALIFICATIONS

• Weekend and evening work will be required as part of the regular schedule for this position.

• Possesses a valid driver's license and state-required auto insurance.

• Must have reliable vehicle for transportation

• Required to travel extensively (> 75% of the time).

• Ability to work with minimal supervision.

• Spanish / English bilingual preferred.

• Ability to handle confidential information. 

• Ability to work collaboratively with healthcare providers, social service agencies, and community-based organizations. 

• Strong knowledge of state and federal income requirements.

• Maintains client privacy, including protecting the confidentiality, safeguarding the integrity and availability, and limiting the use and disclosure of patient Protected Health Information (PHI) to authorized individuals and entities.

• Participates in, conducts, and sustains performance quality improvement activities according to designated role and responsibilities.

• Sensitivity to service population’s cultural and socioeconomic characteristics.

• Excellent verbal and written communication skills.

• Punctual and dependable attendance.

• Free from alcohol and drug abuse.

• Understands CII’s basic philosophy and participates fully in carrying out its mission.

CERTIFICATES, LICENSES, REGISTRATIONS

• None required.

COMPUTER SKILLS

• Must have basic knowledge of computer programs in a Windows environment.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Time Spent [None, -1/3, 1/3 - 2/3, 2/3+]

• Stand: -1/3

• Walk: -1/3

• Sit: 2/3 +

• Reach with hands and arms: 2/3+

• Use hands to finger, handle, or feel: 2/3+

• Climb or balance: -1/3

• Bend, kneel, crouch, or crawl: -1/3

• Talk or hear: 2/3+

• Taste or smell: None

• Carry, push or pull: -1/3

• Lifts Weights or Exerts Force

  • Up to 10 pounds: -1/3

  • Up to 25 pounds: -1/3

  • Up to 50 pounds: None

  • Up to 100 pounds: None

  • More than 100 pounds: None

VISION REQUIREMENTS

• No special vision requirements.

WORK ENVIRONMENT

The physical, mental & environmental conditions in which the work is performed. The work environment characteristics described are representative of those an employee encounters while performing the essential functions of this position.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  Time Spent [None, -1/3, 1/3 - 2/3, 2/3+]

Environmental variables that may be indicated as applicable to the position:

• Working near mechanical parts: None

• Work in high, precarious places: None

• Fumes or airborne particles: None

• Toxic or caustic chemicals: None

• Outdoor weather conditions: -1/3

• Extreme cold (non-weather): None

• Extreme heat (non-weather): None

• Risk of electrical shock: None

NOISE LEVEL

• Moderate noise

REQUIRED TRAINING

• New Hire Orientation

• AB-1343: Sexual Harassment Prevention

• Mandated Reporter

• Timekeeping & Attendance

COMPENSATION:

$23.88 USD - $28.66 USD

In accordance with California law, the expected pay range for this position is included in this posting.  The actual compensation will be determined based on factors permitted by law. New hires will be offered a salary at the starting point of the range to maintain internal inequity and allow opportunity for future salary growth. CII salaries are determined based on comprehensive internal and external market analysis, as well as the skills, education, and experience relevant to each position.

BENEFITS: 

• Generous paid PTO, plus 10 paid holidays and CII is closed between Christmas and New Year 

• Excellent medical, dental, and vision insurance for eligible employees and qualified dependents

• 403b Retirement Plan with employer contribution for eligible employees

• Up to $4,500 in tuition reimbursement per calendar year

• Eligible for the Public Service Loan Forgiveness program 

• Flexible Spending Account (FSA) & Health Savings Account (HSA)

• Employer paid Life and AD&D Insurance 

• Voluntary Supplemental Insurance 

• Opportunity for growth & advancement 

• Professional development & continued training 

• Team building & bonding through company sponsored events & activities

CONTINGENCIES: 

• Influenza immunization or declination

• COVID-19, MMR and Tdap immunizations

• Education verification

• Reference check

• Background fingerprint clearance (FBI, DOJ, CACI) conducted by the California Department of Social Services 

• Drug and alcohol screening

• Tuberculosis screening