ETIC, Technology and Resilience - Manager

About the Role  

Our Technology Risk and Resilience team helps firms navigate a fast-moving regulatory landscape while managing robust, future-proof technology estates. From shaping digital resilience frameworks under the Digital Operational Resilience Act (DORA) to helping firms enhance their technology risk maturity, we combine deep sector insight with leading technology to solve problems alongside our clients.  

What You’ll Be Doing 

• Managing the progress and planning of engagements from contracting to conclusion. 

• Leading technology risk and resilience assessments, including control walkthroughs, gap analysis, and remediation planning aligned to frameworks such as COBIT, ITIL, NIST CSF, ISO 27001/22301. 

• Driving large-scale transformation programs, including Target Operating Model (TOM) design and implementation, ensuring resilience objectives are embedded in technology change and operations. 

• Facilitating workshops with senior stakeholders to assess resilience maturity and define improvement plans. 

• Supporting assessments of client operations to identify improvement opportunities and implement new ways of working. 

• Writing reports for clients, regulators, and other internal and external stakeholders. 

• Leading engagements in the context of risk advisory and assurance, ensuring alignment with regulatory requirements and resilience objectives. 

• Using platforms like ServiceNow for resilience-related analysis and reporting. 

• Acting as a key link to the wider ETIC ecosystem, leveraging centrally developed AI tools and assets to enhance risk monitoring, resilience testing, and regulatory compliance.  

• Advising on cloud adoption and DevOps practices from a risk and resilience perspective, ensuring secure, compliant, and recoverable environments. 

• Supporting business development activities such as preparing responses to tenders, creating proposal documents, and contributing to market-facing thought leadership. 

• Conducting market research to support the development of new client relationships and opportunities. 

• Coaching junior members of the team, providing support, training, and feedback. 

• Leading and supporting activities that contribute to the engagement of the broader team beyond specific client engagements.  

What We’re Looking For 

• Demonstrable track record in technology risk, digital resilience, IT audit, or cyber-resilience (in-house or consulting). 

• Deep understanding of UK/EU regulatory drivers (e.g., FCA/PRA Operational Resilience Policy, DORA, SYSC 8, PS 21/3, CP4/24) and relevant industry frameworks (COBIT, ITIL, ISO 27001/22301, NIST CSF). 

• Hands-on experience leading multi-workstream projects, producing C-suite deliverables, and managing budgets. 

• Strong analytical skills with the ability to translate complex technical issues into clear, business-focused recommendations. 

• Excellent written and verbal communication skills; comfortable presenting to ExCo / Audit & Risk Committee level. 

• Experience in Tech Ops and Tech Change, including transformation from design through delivery and TOM implementation. 

• Familiarity with ServiceNow for resilience-related analysis and automation. 

• Full understanding of technology risk models and resilience frameworks. 

• Demonstrable experience of using AI in current role for risk and resilience use cases. 

• Professional certifications: CRISC, CISA, CISM, CISSP, CBCI, ISO 22301 Lead Implementer/Auditor, PRINCE2/AgilePM. 

• Experience with cloud-service-provider assurance (AWS Well-Architected reviews, Azure CAF, SOC 2) preferred.