Introduction to the job
The Customer Support (CS) organization is responsible for the installations, qualification, repair and maintenance of the ASML systems at customer sites and is responsible for the necessary transfer of know-how to the customer. Local site Customer Support branches perform these tasks for the customer within the specific region.
The Field Service Engineer executes regular basic, pre-defined maintenance and diagnostic activities under supervision. Analyze and make repairs at customer site, if needed by effectively escalating to the next higher level, based on broad knowledge of most systems, using system documentation, to solve problems. Execute regular maintenance, implement upgrades and Field Change Orders, and provide elementary training to the customer and ensure proper operation of ASML machines at customer site.
- ASML을 대표하여 고객사에 1st line support를 제공하며 ASML EUV 장비를 관리 및 모니터링
- ASML EUV 장비의 이상 여부를 확인, 장비에 대한 제반 사항을 전담
- 고객사 현장에서 복잡한 문제를 분석하고 2nd line engineer와 협업하여 문제를 해결
Role and responsibilities
- Problem analysis and approach
Gather all information relevant for the problem, analyze using available means, gather additional diagnostic info if needed, decide on initial approach to solve problem, assess new information and adapt approach if necessary. - Problem handovers and routing
Handover problem or problem aspects to others (2nd / 3rd line support), document and package all data relevant for problem resolution (e.g. pass-downs, work orders, field service reports, system problem reports, technical reports), ensure problem ownership is clear, ensure follow-up. - Repairs
Advise customer technical personnel in dealing with problems, together with customer technical staff and using manuals and guidance from 2nd and 3rd line support, use tools, replace parts, improve settings, to execute repairs. - Procedures
Arrange with customer machine time window to execute procedure, plan procedure, arrange for all (possible) parts, tools, equipment and information / knowledge to be available at start of procedure, execute procedure, make necessary decisions / adaptations during procedure to realize optimal results. - Knowledge build-up and transfer
Teach others on ASML products, new and installed, tools, manuals, ways of working etc., maintain and broaden own knowledge. - Coaching
Provide appropriate support and assistance to less experienced ASML or local personnel as necessary. - Continuous improvement
Signal possible improvements in manuals / procedures and ways of working, analyze applicability, accuracy and adherence to design specifications, recommend design changes or substitution of materials when appropriate. - Coordination and customer interaction
Plan and coordinate the activities of employees in the team, including client personnel, deal with customer on multiple levels in all situations. - Scheduled service activities
Execute regular maintenance and implement upgrades and FCO’s.
Education and experience
- Bachelor's degree or above in an Engineering field or equivalent.
: Electronics, Mechatronics, Mechanical Engineering, Semiconductor, (Applied) Physics related major - 2-5 years in customer support engineering(반도체 산업군이 아니여도 high tech industry의 engineer 경험이 있다면 모두 지원 가능합니다. )
관련 링크: 세계 최대 노광장비 기업 ASML, 韓서 세자릿수 규모 하반기 채용 :: 공감언론 뉴시스 ::
Skills
- Strong troubleshooting and analytical skills
- Good communication and interpersonal skills to work in a team and interact with customers
- Self-motivated and flexibility
- Good team player who is committed to the success of ASML
- Verbal and written communiation skills both in Korean and English
* ASML 공고간 중복지원은 불가
* 국문, 영문이력서(자유양식)를 하나의 파일(PDF 혹은 Word)로 제출
* Work type : Shift work
* Working Location : 평택 혹은 화성
This position requires access to controlled technology, as defined in the United States Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.
Inclusion and diversity
ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.
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