Job Description
Reporting to the Global CTO, the Executive Lead for Global SMB Engineering owns the technology strategy and engineering delivery for the SMB business worldwide. The role leads a global engineering organization of around 4,000 people and is accountable for the platforms that serve millions of merchant locations, including the Genius POS platform, cloud POS, eCommerce and the software small businesses use to run their operations.
The role is accountable for modernizing those platforms as well as running them. That means moving the estate towards API first, cloud native and event driven architecture, raising developer productivity and standardizing how software is built, tested and operated across every team in the SMB organization.
The role works in close partnership with the President of SMB and with product, platform and operations leadership. It owns the engineering roadmap against SMB growth, margin, reliability and security objectives and is accountable for build or buy decisions and the performance of strategic technology partners. Within the first year the role holder will set the engineering vision for SMB, assess and shape the leadership team and land a clear modernization plan with commitments on scope, quality and timelines.
This role may also be based from any of our U.S. office locations listed below:
- Cincinnati, OH
- Denver, CO
- San Francisco, CA
What you will be doing:
- Set the SMB engineering vision and strategy and align technology outcomes to growth, margin, reliability and security objectives.
- Lead the global SMB engineering organization of around 4,000 people across product engineering, platforms and operations.
- Modernize architecture and platforms towards API first, cloud native and event driven design.
- Improve developer productivity and standardize SDLC, testing and SRE practices across the organization.
- Own execution of major programmes covering modernization, resiliency, performance and cost and meet commitments on scope, quality and timelines.
- Deliver secure and compliant solutions that maintain PCI DSS and data privacy standards and partner with risk and security on threat modelling and fraud mitigation.
- Drive build or buy decisions and own the governance and performance of strategic technology vendors.
- Collaborate with Product, Operations, Customer Support, Finance and Sales to deliver seamlessly and achieve commercial outcomes.
- Track SMB commerce trends such as unified commerce, embedded payments and AI enabled risk and operations to inform the roadmap.
- Attract, develop and retain high performers and build a strong bench of engineering leaders.
- Represent SMB engineering to the CTO, the President of SMB and the Senior Leadership Team.
What you bring:
- Senior technology and engineering leadership experience at global scale on merchant or SMB oriented platforms.
- A track record of setting the technology vision, strategic plan and roadmap for a large organization.
- Product engineering experience with deep familiarity across payment processing, POS, omnichannel commerce and tokenization and security.
- Proven delivery across complex integrations and APIs with strong results on resiliency, security and performance.
- Ownership of enterprise and platform architecture including large scale cloud modernization.
- Sound judgement on build or buy decisions across development, corporate applications and cloud capabilities.
- Experience leading legacy systems transformation while investing in a platform aligned with business strategy.
- A strategic mindset with the ability to translate business goals into technology priorities and manage trade offs.
- Strong communication skills and the ability to influence stakeholders at every level of the organization.
- Experience as a change agent who has shaped engineering culture at scale.
- A track record of building high performing teams by developing internal talent and recruiting best in class leaders.
What sets you apart
- You have led engineering through M&A from diligence to post merger integration.
- You have applied AI and machine learning to fraud and risk, payment routing or developer productivity.
- You have scaled a merchant platform used by millions of small businesses.
Leadership Competencies
Success in this role requires deep business expertise, global perspective, and the ability to continually evolve with the business and the market. This leader will help define where Global Payments competes and how it wins, strengthening the company's strategic position, advancing its capabilities, and creating the conditions for sustained growth and performance in an increasingly dynamic and complex environment.
- Shape Direction Navigate uncertainty by interpreting change, turning insight into enterprise outcomes. By shaping the future rather than reacting to it, successful leaders see opportunity in uncertainty and confidently guide the business toward what is next. They interpret changing conditions, challenge assumptions, and make decisions that position the enterprise for sustained success in a dynamic and complex environment.
- Transform to Win Continuously evolve how the business creates value by transforming work and unlocking new opportunities. At the center of this responsibility is the ability to reimagine how people, technology, and ways of working come together to create greater value. These leaders harness the strengths of people, AI, automation, and systems to redesign work, elevate decision making, accelerate innovation, and unlock new levels of performance across the enterprise.
- Strengthen Connection Build the trust, capability, and connection that enable collective success. These leaders unite and inspire people around a common purpose, building trust through consistency, accountability, and reliable leadership through uncertainty. They develop successors, strengthen organizational capability, and create environments where people can learn, adapt, and perform at their best through continuous change.
Global Payment perks - what we’ll bring for you
We know it’s bigger than just your career. It’s your life, and your world. That’s why we offer global benefits and programs to support you at every stage. Here’s a taste of what you can expect.
- A competitive salary and benefits.
- Time to support charities and give back to your community.
- Parental leave policy.
- Global recognition platform.
- Global employee assistance program.
What makes a Globalpayer
At Global Payments, we take our Values seriously, and we live them every day. Think like a client, Act like an owner, and Win as one team.
- Caring. Curious. Passionate. We care deeply about our clients' success. We ask, listen and learn – curious to understand first. Our passion drives excellence in everything we set out to do.
- Accountable. Empowered. Innovative. We take accountability – working at pace to own our outcomes. We empower each other to make decisions. We're innovative - always finding better ways to deliver impact.
- Connected. Inclusive. Determined. We value personal connections - moving forward together with clarity. We build inclusive and global teams – embracing different perspectives and ideas. It’s always ‘we,’ and never ‘me.’ We're determined to succeed together.
EEOC Statement
Global Payments is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here.
If you are made a conditional offer of employment and will be working in the United States, you will be required to undergo a drug test. In developing this job description care was taken to include all competencies and requirements needed to successfully perform the position. Reasonable accommodations will be provided for individuals with qualified disabilities both during the hiring process, as well as to allow the individual to perform the essential functions of the job, if hired.
Washington Candidates: Click here for information on the Fair Chance Act.
