Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.
At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.
Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.
About our property:
Welcome to Hotel Adeline, a distinctive property in the Pyramid Global Hospitality portfolio. Located in the heart of Scottsdale, Arizona, our hotel features 213 stylish guest rooms and 8,000 sq ft of versatile meeting space, offering a perfect blend of modern sophistication and comfort. At Hotel Adeline, we pride ourselves on delivering exceptional service and creating memorable experiences for our guests. As a member of our team, you'll work in a dynamic and supportive environment surrounded by the vibrant energy of Scottsdale. We offer diverse positions across various departments, including guest services, food and beverage, housekeeping, spa and wellness, sales and marketing, and more. Joining our team means becoming part of a close-knit community that values teamwork, professionalism, and a passion for excellence. We provide comprehensive training programs to ensure our employees have the skills and knowledge needed to excel in their roles. If you are a dedicated and enthusiastic individual with a passion for hospitality, we invite you to explore the exciting career opportunities available at Hotel Adeline. Take the first step towards a rewarding career by applying today.
What you will have an opportunity to do:
We are looking for a motivated, outgoing, and results-driven Executive Meeting Manager (EMM) to join our team!
Located in the heart of Scottsdale, Hotel Adeline offers a unique and vibrant hospitality experience. We're looking for someone who is passionate about hospitality, enjoys building meaningful relationships, and has a talent for turning meeting and event opportunities into successful business.
Our ideal candidate is a proactive sales professional who thrives in a collaborative environment, enjoys connecting with clients, and is excited to grow our small group meetings, corporate events, and related business throughout the Greater Phoenix and Scottsdale markets.
Essential Functions
- Identify, solicit, and secure new small group meetings, corporate events, and related business opportunities to maximize hotel revenue.
- Develop and maintain strong relationships with corporate clients, meeting planners, local businesses, and prospective accounts throughout the Greater Phoenix and Scottsdale markets.
- Respond promptly to incoming group inquiries, requests for proposals (RFPs), and meeting-related sales opportunities.
- Prepare, present, negotiate, and execute group contracts, meeting packages, and proposals in accordance with established hotel policies and revenue objectives.
- Conduct proactive sales calls, prospecting activities, client appointments, site inspections, and property tours to generate new business.
- Achieve established sales goals, revenue targets, booking expectations, and other key performance indicators.
- Evaluate group opportunities in collaboration with Sales and Revenue Management to ensure appropriate pricing, availability, and profitability.
- Maximize revenue opportunities through the sale of guest rooms, meeting space, food and beverage packages, and additional hotel services.
- Maintain an organized and active sales pipeline, ensuring timely follow-up with prospective clients and outstanding proposals.
- Accurately maintain client records, sales activities, booking details, contracts, and account production within designated hotel sales systems.
- Prepare and maintain accurate Banquet Event Orders (BEOs), group resumes, and related event documentation, ensuring client requirements, contractual commitments, and event details are communicated to the appropriate departments in a timely manner.
- Serve as a liaison between Sales and operational departments, including Food & Beverage, Banquets, and Front Desk, to ensure effective communication, coordination of group and event details, and seamless execution of client expectations.
- Monitor market trends, competitor activity, local demand generators, and meeting industry developments to identify new business opportunities.
- Build and maintain relationships with existing accounts to encourage repeat bookings, referrals, and long-term business partnerships.
- Participate in sales meetings, revenue strategy discussions, and business reviews to evaluate performance and identify opportunities for improvement.
- Prepare sales reports, booking forecasts, account updates, and other documentation as required by leadership.
- Represent the hotel at local networking events, industry functions, and community organizations to strengthen market presence and generate business opportunities.
- Maintain professional communication with clients throughout the sales and contracting process to ensure satisfaction and a seamless transition of business.
- Uphold company policies, brand standards, and established sales procedures while representing the hotel professionally.
- Support Sales team initiatives, promotional campaigns, client site inspections, property presentations, and other responsibilities as assigned by hotel leadership.
What are we looking for?
- High school diploma or equivalent required; bachelor's degree in Hospitality Management, Business, Marketing, or related field preferred.
- Minimum 2 years of hotel sales, hospitality, or related sales experience preferred.
- Knowledge of the Greater Phoenix and Scottsdale hospitality markets, including local businesses, corporate accounts, and group travel trends.
- Experience with Marriott systems, sales platforms, and hotel property management systems preferred.
- Strong understanding of hotel sales strategies, revenue management, and market segmentation.
- Proven ability to prospect, negotiate, and close business opportunities.
- Excellent communication, presentation, organizational, and interpersonal skills.
- Ability to develop and maintain strong relationships with clients and industry partners.
- Proficiency in Microsoft Office applications and customer relationship management (CRM) systems.
- Self-motivated, results-driven, and able to manage multiple priorities in a fast-paced environment.
- Ability to work flexible schedules, including evenings, weekends, and holidays as business needs require.
- Valid driver's license and ability to travel locally for sales appointments, networking events, and client meetings.
Compensation:
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Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.
